AV Remote Assistance Specialist

AV Remote Assistance Specialist Department: Community Operations Team: Support Operations Location: Phoenix, United States Type: Full-Time **About the Role** As a AV Remote Assistance Specialist, you will be at the forefront of Uber’s autonomous vehicle (AV) support ecosystem. Unlike traditional support roles, your primary objective is to provide real-time support to autonomous vehicles, owning the human-to-machine interaction. You will perform live operations with the vehicle by utilizing advanced software and technologies to navigate complex or ambiguous on-road situations—such as road obstructions and closures, traffic congestion and construction zones. This role requires a “tech forward” mindset, high attention to detail, and ability to maintain composure during high-pressure situations. To effectively carry out the duties of the role, we require the AV Remote Assistance Specialist to be in office each day, in-person, with no option for hybrid or remote work. **What You Will Do** - _Real Time Intervention_: Build situational context with camera and sensor feeds, and use proprietary tooling to send guidance to support autonomous vehicles in continuing to their destination - _Vehicle Navigational Guidance_: Assist the autonomous vehicle in determining the most appropriate maneuvers or paths to resolve the situation. This is done without taking direct control of steering or braking. - _Response Management_: Document issues that occur on the road to coordinate with other operators responsible for communicating with riders or providing in-field support. - _Judgment & Independence_: Exercise a high degree of sound judgment to handle edge-case situations that may not have documented procedures. - _Research & Development_: Write detailed reports for internal technical and non-technical stakeholders to review for quality assurance purposes. **Basic Qualifications** - At least 1 year of experience in operations, technical support, product testing or similar roles - Ability to work shift schedules, including evenings, weekends, holidays, and overnight shifts - Ability to pass required certification train