Staff Software Engineer, Backend

Staff Software Engineer, Backend Department: Engineering Team: Backend Location: Sunnyvale, United States Type: Full-Time ## **About the Role** Uber’s Customer Obsession (CO) org is hiring **Staff Software Engineers** to help define and scale one of the world’s largest **AI-powered customer engagement platforms**. Our systems power **millions of real-time interactions** across web, mobile, chat, voice, and video for riders, eaters, merchants, couriers, and support agents worldwide. As a Staff Engineer, you’ll operate at the intersection of **state-of-the-art AI** and Uber’s production-grade engineering infrastructure—shaping the technical strategy for conversational experiences that are **personalized, empathetic, and human-like**, while remaining aligned with Uber’s **business policies, compliance requirements, and reliability standards**. This is a high-impact role with broad scope: you’ll influence platform direction, accelerate multiple teams, and deliver durable systems that improve customer experiences at global scale. ## **What You'll Do** We’re looking for a seasoned technical leader who combines deep engineering expertise with strong product intuition. You’ll set direction and drive execution for **platform-level capabilities** that power customer-facing assistants—bringing together **LLM prompting/agent design**, Uber’s assistant-building platforms, and highly reliable distributed systems. In this role, you will: - **Set the technical vision and architecture** for next-generation conversational assistants, influencing roadmaps across multiple teams and partner orgs - **Lead and de-risk large, multi-quarter initiatives**, including migrations from legacy NLP systems to GenAI assistants and continued evolution of GenAI capabilities (quality, safety, latency, cost, evaluation) - **Own critical platform components** (not just individual bots): frameworks, tooling, orchestration, observability, guardrails, and scalable backend services that enable consistent experiences across channels - **Drive cross-org alignment and execution**, identifying ecosystem gaps, defining int