Operations Manager, INSA

Operations Manager, INSA Department: Operations Team: Regional Operations Location: Gurgaon, India Type: Full-Time **About the Role** At Uber, safety is central to our mission of providing reliable and accessible transportation for everyone. The India & South Asia Safety Operations team is responsible for reducing safety incidents on the platform and improving improving user trust, setting and upholding the highest standards for safety, accountability, and responsible platform operations in the region. In this role, you will work closely with regional business leadership, Uber’s global Safety Operations organization, and cross-functional partners including Product, Engineering, Policy, Legal, Marketplace, and Driver Operations. You will help design and execute safety strategies that translate real-world risks into tangible improvements opportunities across products, policies, and operations. You’ll operate in a fast-paced, highly ambiguous environment that goes beyond traditional safety models. Success in this role requires creative problem-solving, comfort with experimentation, and a hands-on mindset. By leveraging Uber’s technology and data, you will build and scale solutions that reduce incidents, improve on-trip behavior, and reinforce trust in the Uber platform. **What the Candidate Will Do** 1. Advance Uber’s mission of safe transportation by developing and scaling initiatives that reduce safety incidents, prevent interpersonal conflict between riders and drivers, and improve overall road safety outcomes. 2. Identify and implement best practices from mobility, public safety, and other high-risk industries to strengthen trust in Uber’s commitment to safety. 3. Design and execute targeted campaigns by working closely with the marketing and comms teams to improve user confidence on the platform 4. Track legislative, regulatory, and societal developments related to safety, translating these insights into thoughtful policy guidance and product recommendations. 5. Analyze safety data and user sentiment to understand the drivers of trust, conflict de-escalation, and perceived