Customer Success Implementation Lead, Uber for Business

Customer Success Implementation Lead, Uber for Business Department: Sales & Account Management Team: Account Management Location: Chicago, United States Type: Full-Time **About the Role** We're looking for sharp, highly motivated individuals to join our team! As a **Customer Success Implementation Lead**, you'll work directly with our existing Enterprise and Mid-Market customers to drive successful onboarding of new products, expand adoption of current solutions, and ensure long-term satisfaction and retention. Partnering closely with Account Executives and cross-functional stakeholders, you’ll play a critical role in deepening relationships with strategic accounts, optimizing program performance, and delivering exceptional customer service that creates lasting impact. **What You'll Do** - Partner with existing customers to understand their evolving needs, business goals, and success metrics, and align implementation plans to support long-term value. - Design and manage implementation strategies for new products and additional use cases, ensuring they integrate seamlessly with the customer’s existing programs and workflows. - Proactively identify opportunities to drive deeper adoption and engagement with current offerings through data insights, feedback loops, and best practices. - Serve as a trusted advisor during key program launches or expansions, coordinating internal teams and customer stakeholders to deliver a smooth, timely, and effective rollout. - Deliver tailored training and enablement to ensure customer teams are confident and successful through live sessions, scalable resources, or custom collateral. - Oversee end-to-end technical setup, including account configuration, integrations (API/SFTP/Expense), and support for billing or reporting workflows. - Collaborate closely with cross-functional teams (Sales, Product, Support, Marketing, and Finance) to ensure client feedback is acted on and the customer experience continuously improves. - Identify and mitigate risks by anticipating challenges and developing action plans that prioritize customer retention and program growth. **Basic Qualifications** - Bachelor's Degr