Partner Success Manager (Growth Operations) - Uber Eats, UK

Partner Success Manager (Growth Operations) - Uber Eats, UK Department: Operations Team: Regional Operations Location: London, United Kingdom Type: Full-Time **About the Role** The Enterprise team owns the largest and most recognisable restaurant brands in the country, from local favourites like Rosa’s Thai and Honest Burgers, to national staples like Pret and KFC. The Partner Success & Operations Manager is a critical role to ensure the success and satisfaction of our most important and largest Strategic partners across the UK. Working closely with Account Managers, you will have a strong operational focus, leveraging analytical skills and data-driven insights to enhance partner performance, streamline operational processes, and maintain Uber Eats as the preferred delivery platform for our strategic partners.This role demands a combination of operational excellence, analytical rigor, relationship management, strategic thinking, and proactive problem-solving. You will play a vital role in analysing performance metrics, driving continuous improvement, and identifying growth opportunities to build lasting and mutually beneficial partnerships. **What you will do** - **Operational Excellence:** Drive improvement in key operational metrics, enhancing the reliability and efficiency of both partner operations and the Uber Eats platform. - **Data-Driven Insights:** Continuously monitor and analyse key partner performance metrics, adoption patterns, and product usage trends to deliver compelling presentations demonstrating value and ROI. - **Account Reviews:** Conduct structured and regular account reviews, including Quarterly Business Reviews (QBRs), to assess partner performance, share strategic insights, and align on future objectives. - **Customer Advocacy:** Serve as the primary advocate for customer needs, actively coordinating with internal teams to promptly resolve merchant’s pain points and implement product and service enhancements. - **Relationship Management:** Proactively build and nurture strong relationships with customers to ensure consistent satisfaction and long-term success. - **Growth Strategy:** Identify