Strategy & Operations Senior Manager, Logistics

Strategy & Operations Senior Manager, Logistics 🚀 JOIN THE FUTURE OF COMMERCE WITH WHATNOT! Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values https://www.whatnot.com/careers and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces https://a16z.com/marketplace-100/ and were recently named the #1 Best Startup Employer in America http://google.com/search?q=%231+forbes+startup+employer&oq=%231+forbes+startup+employer&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIGCAEQRRg9MgYIAhBFGD0yBggDEEUYQDIGCAQQRRhAMgYIBRBFGEDSAQg1NzM0ajBqMagCALACAA&sourceid=chrome&ie=UTF-8 by Forbes. Check out the latest Whatnot updates on our news https://blog.teamwhatnot.com/ and engineering blogs https://medium.com/whatnot-engineering and join us as we enable anyone to turn their passion into a business and bring people together through commerce. 💻 ROLE The Logistics Strategy & Operations team is responsible for making shipping a trusted, strategic lever for Whatnot’s buyers and sellers. In this role, you will: - Build and lead the Carrier Ops function — establishing the operating model and cross-functional partnerships that enable scalable, high-quality logistics across all of Whatnot’s markets - Own carrier performance and pricing health — monitoring key metrics, managing rate structures, and driving accountability with external carrier partners - Lead operational response to shipping disruptions — building the processes and playbooks that ensure fast, reliable resolution for buyers and sellers - Inform carrier strategy and product roadmap — identifying opportunities by market and bringing prioritized operational gaps to Product and Engineering - Partner with senior leaders across BD, Finance, Product, and Operations to advance Whatnot’s shipping vision: competitive pricing, reliable delivery, and healthy unit economics at scale Team members in this role are required to be within commuting distance of our New York, San Francisco, Phoenix, or Los Angeles hubs. 👋 YOU Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. As our next Logistics Strategy & Operations team member, you should have 8–10 years of experience in strategy and operations roles (e.g., consulting, finance, logistics, supply chain, carrier operations), plus: - Proven experience in logistics, supply chain, or carrier operations — with a track record of building and scaling programs in high-growth, fast-moving environments - Deep understanding of carrier economics, shipping operations, and the complexity of managing logistics across multiple markets and partners - Strong process and systems thinker — you identify inefficiencies, build scalable operating models, and default to repeatable systems over one-off solutions - Excellent cross-functional skills, with the ability to influence and align across Product, Engineering, Business Development, Finance, and Operations - Strong analytical judgment; proficiency in data analysis and reporting tools, with SQL or analytics platform experience (e.g., Looker, Sigma, Hex) a plus 🎁 BENEFITS - Generous Holiday and Time off Policy - Health Insurance options including Medical, Dental, Vision - Work From Home Support - Home office setup allowance - Monthly allowance for cell phone and internet - Care benefits - Monthly allowance for wellness - Annual ... (truncated, view full listing at source)