Manager, Revenue Operations

About Us: Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction. Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning. Our Mission: Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life. Your Role: The Manager of Revenue Operations is responsible for ensuring that Seesaw’s Go-To-Market teams operate on reliable, scalable systems and processes that support the full customer lifecycle. This role serves as the operational owner of Salesforce for the GTM organization and acts as the primary liaison between Sales, Customer Success, Marketing, and the Business Technology team that manages Seesaw’s Salesforce ecosystem. Reporting to the Director of Business Strategy Operations, this role manages a team of three specialists embedded within the Business Technology team and is responsible for maintaining the operational health, governance, and scalability of Salesforce to ensure our revenue teams can execute efficiently and effectively. This role is highly collaborative and requires strong operational judgment, cross-functional communication, and a deep understanding of CRM-driven workflows in a SaaS environment. Your Responsibilities: Salesforce Coordination Governance Partner with key stakeholders on Salesforce strategy for the GTM organization, including roadmap development, prioritization of requests, and alignment across teams Partner with Business Technology to prioritize requests, manage backlog items, and coordinate releases Establish and maintain Salesforce data governance standards, including data quality, security, access controls, and system scalability Manage system change processes including documentation, testing, QA validation, and deployment coordination with Business Technology GTM Lifecycle Management Own the end-to-end GTM lifecycle architecture in Salesforce Ensure Salesforce workflows accurately support sales pipeline management, renewals forecasting, customer lifecycle tracking, and expansion opportunities Partner with internal operations and data teams to maintain a cohesive GTM systems architecture between Salesforce and other GTM systems (e.g., customer success platforms, marketing automation, analytics tools) Support troubleshooting, user support, and operational issue resolution related to CRM workflows Process Design Operational Enablement Lead process mapping initiatives across Sales, Marketing, and Customer Success teams to ensure clear and scalable workflows Identify operational bottlenecks across the revenue lifecycle and propose system or process improvements Translate business needs into detailed Salesforce requirements and partner with Business Technology to implement solutions Ensure consistent communication between GTM stakeholders and technical teams regarding system changes and operational updates Support operational readiness for new GTM initiatives including pricing changes, product launches, and market expansions Reporting Revenue Data Alignment Establish reporting standards and data structures that support consistent revenue reporting and operational visibility Partner closely with Finance to ensure alignment between Salesforce data structures and revenue reporting logic Ensure Salesforce data is reliable and structured appropriately for pipeline reporting, forecasting, renewals tracking, and performance measurement Team Leadership Manage and develop a team of three responsible for Salesforce administration and GTM operational support Prioritize operational requests against team workloa ... (truncated, view full listing at source)