Senior Manager, Subscriptions Operations

Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About the team The Subscriptions team at Roku is focused on growing Roku's subscriptions business by identifying opportunities to better compete in the SVOD landscape and working cross-functionally to ensure the optimal execution of those initiatives. As the company's core business team thinking about subscriptions, we are setting the strategy and vision for Roku's SVOD business and partnering closely with internal teams such as Partner Growth, Marketing, Merchandising, Product, Content Operations, Revenue Operations, Finance, and Accounting to bring the vision to life. The Subscriptions team is wholly responsible for the successful management of the Premium Subscriptions business within The Roku Channel, including identifying growth opportunities and managing day-to-day activities. About the role Roku is seeking a Senior Manager, Subscriptions Operations to lead and scale the operational backbone of the Premium Subscriptions business. This role sits at the intersection of strategy and execution — responsible for ensuring the Subscriptions organization runs with operational rigor, clear processes, and cross-functional alignment. You will manage a team of two, including a Subscriptions Operations Manager, and be accountable for the end-to-end operational health of the business. This is not a “keep the lights on” role. You will be the architect of how our operations team works — designing, building, and continuously improving the systems, processes, and workflows that allow the Subscriptions business to scale. You must be someone who thrives in complexity, can navigate ambiguous cross-functional environments, and has a proven track record of bringing order to fast-moving organizations. You will partner closely with the Director of Subscriptions Growth and the VP of Subscriptions to translate strategic priorities into operational plans, drive accountability across teams, and ensure the business has the infrastructure and discipline to execute at a high level. A successful candidate has deep experience operating within complex organizations, an instinct for identifying process gaps before they become problems, and the ability to stand up new operational frameworks from scratch as the business evolves. For California Only - The estimated annual salary for this position is between $167,000 - $185,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. What you’ll be doing Own and scale Subscriptions Operations: Lead the day-to-day and strategic operations of the Premium Subscriptions business, including partner onboarding, price changes, new plan launches, bundles, migrations, and deprecations across all markets. Ensure seamless execution through your team and through direct involvement in high-stakes initiatives. Build and manage the operations team: Directly manage two reports. Set clear expectations, develop talent, and create a high-performing team culture r ... (truncated, view full listing at source)