Applications Developer I - ServiceNow

Applications Developer I - ServiceNow Department: Engineering Team: Engineering Location: Bangalore, India Type: Full-Time **About the Role** The Application Developer, ServiceNow Platform is responsible for designing, developing, configuring, and supporting scalable ServiceNow solutions that meet complex business and operational requirements. Working closely with product owners, business analysts, and architects, this role delivers high-quality solutions across **ITSM, CMDB, Now Assist, and core platform capabilities**, following ServiceNow development standards and best practices. We are seeking a **ServiceNow Developer with 4+ years** of hands-on experience to build, enhance, and maintain the platform, leveraging **Now Assist and generative AI** capabilities to automate workflows, improve agent efficiency, and enable intelligent self-service. The role contributes to platform maturity through disciplined release management, reusable development patterns, and secure, API-driven integrations, while ensuring the ServiceNow platform remains stable, performant, compliant, and well-integrated within Uber’s broader technical ecosystem. \-\-\-\- What the Candidate Will Do ---- 1. **Platform Development:** Design, develop, and customize ServiceNow applications and modules, including writing complex Business Rules, Client Scripts, and UI Actions to meet business needs 2. **Now Assist & Automation:** Integrate and configure Now Assist features — including AI-assisted workflows, chat summarization, and virtual agent enhancements. 3. **CMDB & Discovery:** Manage CMDB health and data integrity by implementing Discovery Patterns, Identification and Reconciliation Engine (IRE) rules, and modeling relationships for Business Applications and Services 4. **Integrations:** Build and maintain seamless integrations between ServiceNow and external systems (e.g., JIRA, Workday, Monitoring tools) using REST/SOAP web services and Flow Designer 5. **Solution Design:** Collaborate with cross-functional teams and stakeholders to analyze requirements, creating technical design documents and workflows that driv