People Operations Specialist

People Operations Specialist Department: People & Places Team: People Location: Chicago, United States ### **About the Role** Our People Operations team is the regional engine of functional expertise. We bridge the gap between high-level strategy and the daily employee journey. As part of a specialized Tier 2 ecosystem, we don't just answer questions, we solve complex challenges and manage the critical employee data and life cycle events. We partner closely to ensure that while AI and automation handle the routine, our Specialists provide the deep expertise and human touch required for the most important milestones in an employee's journey. We are looking for a "Solutions-First" Specialist to join our team with a focus on the employee experience. Whether your expertise lies in Employee Data, Benefits, or Leave of Absence Admin, you will be the primary point of escalation for complex cases. In this role, you aren't just resolving tickets; you are key support for the employee, a guardian of data integrity, and a partner to our Centers of Excellence (COEs) in making our people programs a reality. ### **What You'll Do** - Own and resolve Tier 2 escalations in your functional area (Data, Benefits, or LOA), providing clear, empathetic, and policy-aligned guidance that goes beyond a standard script. - Execute complex transactions and lifecycle events—such as new hires, job changes, or benefit enrollments with a "Data by Design" mindset to ensure our system of record remains a system of trust. - Act as a critical liaison between employees, vendors, and COEs to resolve intricate inquiries and ensure service consistency across the region. - Partner to operationalize new programs and participate in UAT for system enhancements, ensuring regional nuances are built into global designs. - Collaborate to refine Tier 0 (Self-Service) and Tier 1 knowledge content, utilizing your expertise to help AI solve more problems before they reach your desk. - Analyze case trends in ServiceNow and HRIS data to identify recurring friction points and recommend scalable, "predictive" solutions