COE Specialist II - Universal Agent in Freight

COE Specialist II - Universal Agent in Freight Department: Community Operations Team: Community Operations Location: Taguig City, Philippines Type: Full-Time **#Greatmindsdontthinkalike:** At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. ## **About the Team** Uber Freight is a cutting-edge logistics platform revolutionizing the freight industry by leveraging technology to simplify and optimize how goods move. By connecting shippers and carriers through an innovative, user-friendly platform, we empower businesses with efficient and transparent solutions for their supply chain needs. Our platform offers real-time tracking, upfront pricing, and a vast network of reliable carriers to ensure seamless and efficient freight transportation. For carriers, we provide flexible tools to browse and book loads, plan routes, and manage payments, helping them save time and maximize earnings. At Uber Freight, we are committed to transforming logistics by eliminating inefficiencies, improving transparency, and delivering exceptional value to shippers and carriers alike. Join our team to be part of a fast-paced, dynamic environment where innovation drives everything we do, and make a lasting impact on the future of global freight transportation. ## **About the Role** We are looking for a **COE Specialist II - Universal Agent** to join our Uber Freight team! As a key member of our Center of Excellence (COE) team, you will be the frontline support for our shippers and carriers, ensuring a seamless and efficient experience across multiple lines of business. You will handle a variety of inquiries, resolve issues, and escalate concerns when necessary, all while providing valuable insights to enhance our service. ## **Your Impact in Role:** - **Customer Support:** Answer emails and phone calls from shippers and carriers, providing prompt and professional assistance. - **Multi-Line Busine