Account Manager

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun , the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu , the co-founder of Google Contact Center AI and Vertex AI platform, co-founder, Tim Shi , an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former ATT CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. Location: US, Remote About the role: This is a highly strategic and intentional hire, the second Account Manager at Cresta. Reporting directly to the Head of Enterprise Account Management, you will play a central role in driving upsells, renewals, and long-term customer value. Beyond individual quota ownership, you will be instrumental in shaping and co-building the Account Management function from the ground up. We’re looking for someone with an entrepreneurial mindset, someone who thrives in ambiguity, enjoys designing new processes, and can help create a scalable motion as the team grows rapidly in the coming years. While this role begins as an individual contributor position, it comes with a clear path to future leadership for those who demonstrate strong performance, strategic thinking, and a passion for building. Responsibilities: Builder of Enduring Partnerships: You invest in relationships that last. You prioritize trust and long-term value over short-term wins, and you serve as a strategic partner who elevates both the customer’s and Cresta’s success Grit, Patience, and Follow-Through: You know meaningful outcomes aren’t created overnight. You navigate complexity, setbacks, and long sales/adoption cycles with resilience. Your ability to stay focused and persistent directly fuels customer growth Operationally Excellent, Internally and Externally: You understand that internal alignment is often the key to unlocking customer outcomes. You work seamlessly across Sales, Customer Success, Product, and Operations, ensuring we deliver a unified, high-quality experience Compelling Storyteller: Cresta operates in a dynamic and competitive market. You can articulate our value clearly, teach customers something they didn’t know, and help them understand, at both strategic and operational levels - why Cresta wins Customer Growth Mindset: You know what great adoption looks like and how to build upon it. You identify signals, diagnose gaps, and guide customers toward deeper value realization that sets the stage for retention and expansion Creative Commercial Thinker: You’re comfortable using the full suite of commercial levers; product mix, incentives, deal mechanics, to architect smart, efficient deals. You think creatively while maintaining healthy business fundamentals Active Listener with Synthesis Skills: You connect dots quickly. You take in information from multiple stakeholders and convert it into clear, actionable insights that shape account strategy and elevate the customer experience Strategic Approach to Travel: There’s no quota for travel, only impact. You understand when being in the room matters and when it becomes a differentiator in advancing a renewal, deepening executive trust, or accel ... (truncated, view full listing at source)