Agent Assist Product Manager

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun , the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu , the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi , an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former ATT CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. About the Role: As a Product Manager for the Agent Assist product suite at Cresta, you will play a critical role in building capabilities that enable human and AI agents to work together for the best possible customer experience. You will be customer-centric in your thinking and design, working with Engineering, Customer Success and our go-to-market teams to build products that empower human agents to resolve customer issues in real time, across every channel and language. You use data to drive decisions, own and manage complex problems and engage with multiple cross-functional stakeholder teams while asserting influence in Product decisions. You’ll be responsible for executing on our Summarization product strategy, gathering customer feedback and iterating on the various features to a comprehensive solution across multiple verticals like healthcare, insurance, airlines, hospitality and more. Additionally, you will drive and champion our Screen Recording capability, with the goal of understanding agents’ application usage and actions taken during conversations to better understand the impact of workflows and processes on agent productivity. We’re looking for an entrepreneurial product thinker who thrives amid complexity, pairs deep technical fluency and converts ambitious concepts into scalable, real-world products that transform the human and AI customer experience. What You’ll Do: Work with customers and their proxies (our Customer Success and go-to-market teams) to identify needs and translate them into requirements for your product areas. Define and maintain the roadmap and backlogs for your ownership areas, balancing immediate customer needs with longer-term product goals. Partner with the engineering team and engage in technical discussions on architectural decisions, model evaluations, system design, and the feasibility of ML/AI capabilities to ensure solutions are scalable, reliable, and secure. Collaborate with the Professional Services team to implement playbooks and best practices for customer deployments in your product ownership areas in order to scale. What We’re Looking For: 3-5+ years of experience in product management, with a proven track record of driving product decisions, delivery and customer impact Strong AI/ML systems and process thinking, with the ability to turn ambiguous problems into clear and structured requirements and drive alignment across multiple teams. Understand how to evaluate AI/ML solutions and defining the bar for what “good” looks like. Experience partnering cross functionally with stakeholders to deliver product launches. Analytical and data-driven mindset: skilled at working with product metrics, user feedback, and operational data to inform decisions. Ability ... (truncated, view full listing at source)