Payroll Delivery Manager I

Skip to Content Sign In Payroll Delivery Manager I Req #23570 Mauritius Apply Share Job Description Posted Wednesday, March 18, 2026 at 9:00 PM | Expires Tuesday, May 19, 2026 at 8:59 PM Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally. About the Opportunity About the Opportunity Dayforce is currently seeking a Full-Time Salaried Payroll Delivery Manager I to join our Dayforce Global Managed Services Team. The role focuses on collaborative leadership of Payroll specialists for an assigned book of clients. We service our clients by supporting the complete employee life cycle including payroll, workforce management, benefits, allowing the clients to focus on their core business. The ideal candidate will have a strong background in effectively managing customers’ relationships and other stakeholders, support process sustainability, indirectly managing the payroll specialists and being a strong consultative partner. They will also have an in-depth working knowledge of multi-counties payroll, year- end processing, projects management, own day to day deliverables and has an “I own it” attitude with a “Be the Difference” passion to deliver exceptional results. Position reports to senior manager or director. What you’ll get to do Managing the end-to-end operational activities for the clients they lead to ensure daily targets are met. Managing a broad scope of day-to-day operations with agility and through continual change. Accountable and responsible for overall quality control and auditing to ensure accuracy and low error or defect percentage. Leads efforts to continually improve in these areas. Ensure adherence to contract and service level agreements (SLA) compliance. Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements. Measuring, monitoring, and controlling quality using departmental metrics. Be a subject matter expert of client information and provide professional suggestions for improvement to the stream manager(s), other leaders and the client. Share the knowledge with other employees. Perform as a workflow coordinator by:  Tracking processes, managing tasks, and removing bottlenecks. Ensure that goals and objectives align with the organization's overall strategy and vision. Utilize resources while prioritizing and allocating them to achieve efficiency and best in class global service for our clients. Supports (existing and new) clients and internal teams throughout various client life cycles & parallel runs / transition Increase effectiveness and suggest process improvements that identify and address any inefficiencies within internal and external processes. Assist in directing the Specialists to the necessary tools, provide coaching and training to the team. Assist in establishing standards and best practices and ability to document standard operating procedures. Assist in evaluating and assessing the overall effectiveness of the team resource allocation. Enhance, support, and promote cross-functional training and create a network of cross-functional internal partners. Technical skills are essential for the Payroll Delivery Manager (PDM) position as it requires specific detailed knowledge and the capabilities to accomplish assigned tasks. Communication skills are essential as the PDM must be able to transfer all information to others (clients, leaders, co-workers) effectively and efficiently. The PDM will need to convey information in a way so that each role understands ... (truncated, view full listing at source)