Configuration Mgmt Analyst Sr

Skip to Content Sign In Configuration Mgmt Analyst Sr Req #23615 United States Apply Share Job Description Posted Wednesday, March 18, 2026 at 9:00 PM | Expires Tuesday, May 19, 2026 at 8:59 PM Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. About the opportunity The Sr. Configuration Systems Analyst (DevOps) is responsible for providing Configuration Management, Incident Management, and Infrastructure support for Dayforce solutions supporting U.S. Public Sector (GUSA) initiatives. This role plays an important part in maintaining and supporting Dayforce environments while also identifying opportunities to improve operational efficiency through automation and tooling. The analyst will collaborate with Development, Support, Services, and Technology teams to support the Dayforce software lifecycle while helping drive improvements to infrastructure management. The ideal candidate is a DevOps-oriented engineer who combines strong operational knowledge with hands-on development capabilities and a passion for automation-first solutions. Citizenship Requirement for US Candidates: Must be a US citizen Ability to obtain US security clearance What you'll get to do Configuration Management Set up and manage Dayforce environments across multiple data centers. Plan and coordinate infrastructure requirements for major releases, including server builds and resource capacity planning (CPU, memory, disk, OS). Ensure adherence to configuration management processes, operational standards, and escalation procedures. Support the Services team with Dayforce hosting configuration, including SFTP setup, access management, and automation tools. Maintain documentation for platform architecture, configurations, and operational procedures, including reviewing knowledge articles for publication. Automation & DevOps Support Build and maintain infrastructure-as-code solutions (e.g., Terraform, PowerShell, CI/CD pipelines) to standardize provisioning and configuration management. Develop internal automation tools and reusable frameworks to reduce manual operational tasks. Contribute scripts, tooling, and automation components to shared repositories following source control best practices. Identify systemic inefficiencies and engineer scalable automation solutions. Promote an automation-first mindset across the Configuration Management and Infrastructure teams. Incident Management Support internal Dayforce users and customers within established SLAs, including troubleshooting, backfills, upgrades, access management, and environment setup. Analyze, prioritize, and resolve incidents while ensuring adherence to incident management and escalation procedures. Assist analysts with ticket triage and provide technical guidance for complex issues. Promote the use of automation tools and best practices to improve efficiency and reduce manual support requests. Act as a technical escalation point and collaborate with Support, Development, and Cloud Hosting teams to resolve incidents and implement long-term solutions. Participate in an on-call rotation to support production systems, including the potential for after-hours or weekend work as required. Infrastructure Support Respond to and investigate alerts generated by monitoring systems, performing root cause analysis and implementing corrective actions for recurring issues. Provide technical guidance to analysts during complex troubleshooting and major incident scenarios. Recommend and implement improvements to monitor ... (truncated, view full listing at source)