Incident Commander

Skip to Content Sign In Incident Commander Req #23585 Philippines Apply Share Job Description Posted Wednesday, March 18, 2026 at 9:00 PM | Expires Tuesday, May 19, 2026 at 8:59 PM Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally. About the opportunity The Incident Commander is an operational leader responsible for directing the end-to-end lifecycle of high-severity incidents across technology, product, cybersecurity, and privacy domains. This role serves as the central authority during major incidents, driving structured response, rapid service restoration, clear executive communication, and post-incident improvement. The Incident Commander leads cross-functional global teams under high-pressure conditions, ensuring disciplined execution of incident management frameworks while minimizing customer and business impact. The role requires rotational on-call participation and the ability to lead incident response activities outside standard business hours. What you'll get to do Major Incident Leadership Assume command of  critical and high priority incidents, establishing clear roles, structure, and decision authority. Lead real-time incident bridges, ensuring disciplined communication, focused troubleshooting, and forward momentum toward resolution. Drive rapid service restoration while balancing technical risk, customer impact, and regulatory considerations. Escalate appropriately and engage executive leadership when required. Cross-Functional Coordination Orchestrate globally distributed engineering, infrastructure, security, privacy, product, and customer-facing teams. Align stakeholders on containment strategy, mitigation plans, and recovery sequencing. Remove barriers to resolution by influencing without direct authority. Executive & Customer Communications Deliver structured executive briefings, situation reports, and impact summaries. Produce stakeholder communications tailored for technical, operational, and business audiences. Ensure messaging is clear, accurate, and aligned with enterprise risk posture. Documentation & Reporting Own development of comprehensive incident chronologies and decision logs. Produce post-incident reports (PIRs) and facilitate structured lessons-learned reviews. Ensure all incident records meet audit, compliance, and regulatory standards Process Governance & Continuous Improvement Enforce adherence to ITIL-aligned incident management standards. Identify systemic breakdowns and partner with Problem Management to drive corrective actions. Recommend process optimizations to improve time to detect, time to engage, and time to restore (TTD, TTE, TTR). AI-Enabled Incident Management Leverage AI tools, including ChatGPT, to enhance operational effectiveness, including: Rapid summarization of complex technical updates Drafting executive-ready communications in real time Assisting with timeline reconstruction and incident chronologies Accelerating post-incident reporting Supporting knowledge article creation and documentation standardization Apply strong judgment to validate AI-generated outputs for accuracy, compliance, and confidentiality. Identify new opportunities to responsibly integrate AI into incident workflows to increase speed, clarity, and consistency. Skills and experience we value Bachelor’s degree in computer science, Information Systems, or related field (or equivalent professional experience) 4+ years of experience in IT incident management, site reliability engineering, operat ... (truncated, view full listing at source)