RSA Manager, Professional Services

<p data-pm-slice="1 1 []">CSQ227R78</p> <p>As a member of the Databricks Field Engineering organization, the Professional Services Manager role is a leadership position responsible for building and driving a world class delivery team to accelerate Databricks Lakehouse adoption with a focus on customer business outcomes.&nbsp; Our Professional Services leaders drive our most strategic customer implementations in close partnership with their cross-functional peers in the Databricks go-to-market organization. &nbsp; As a hands-on technical leader with deep expertise in the Data and AI industry, you will position, scope, and deliver end-to-end implementations working directly with our customers and alongside our Databricks partner ecosystem.&nbsp; You will hire, grow and motivate a team of world-class architects who are direct billable resources working hands-on in the customer environment, driving massively scalable production implementations on the Databricks Lakehouse platform.&nbsp;&nbsp;</p> <p><strong>The impact you will have:</strong></p> <ul> <li>Build a world-class technical professional service delivery team of Resident Solution Architects (RSAs) and Consultants.</li> <li>Drive end-to-end customer production implementations with a diverse set of resources including Databricks professional services, partners and off-shore resources.</li> <li>Partner with account executives and professional services engagement managers to meet business targets and Databricks platform consumption</li> <li>Actively scope and sell complex services engagements during the pre-sale process in partnership with account executives and engagement managers</li> <li>Act as a thought-leader and escalation point overseeing complex customer implementations</li> <li>Analyze and improve operational processes to drive efficiency of the professional services practice and Databricks field engineering organization.</li> <li>Be a dedicated people leader including setting vision, strategy and execution of your team’s goals while also building a long term career path for your team, in partnership with your direct manager in professional services.</li> <li>Partner across field engineering organization to drive strategic company initiatives such as Migrations, Databricks Product feedback, IP and Tooling Developments.</li> <li>Continue to grow your own leadership skills and career impact consistent with the databricks culture principles and in close partnership with your direct manager.<br><br></li> </ul> <p><strong>What we look for:</strong></p> <ul> <li>3+ years of management experience as a managing consultant/delivery teams or pre-sale/ post-sale technical field teams.</li> <li>Minimum 5 years individual contributor experience as a hands-on technical solutions architect that will allow you to act in a supportive manager capacity with technical architects that report to you.</li> <li>Experience driving software platform adoption in Fortune 500 organizations</li> <li>Experience scoping and selling complex services engagements during the pre-sale process in partnership with sales and field organizations.</li> <li>Organized and analytical, adept at working in a fast-paced team environment.</li> <li>Solid understanding of Databricks products, big data ecosystem, and direct competitors.</li> </ul> <p>Up to 30% of travel required.</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>&nbsp;</p> <p><strong>Pay Range Transparency</strong></p> <p><span style="font-weight: 400; font-size: 14px;">Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, a ... (truncated, view full listing at source)