Lead - Cybersecurity

Freshworks is looking for a Lead - Cybersecurity GTM to sit at the intersection of Cybersecurity, customer trust, and go-to-market. This is not a back-office compliance role. You will be the security voice our customers hear—translating complex cloud architecture and security posture into clear, confident assurances that accelerate deals and deepen customer relationships. Reporting to the Manager of Cybersecurity, you will own the end-to-end experience of how Freshworks communicates its security story to the market. That means building scalable systems, creating repeatable playbooks, and driving automation so the team spends less time on manual work and more time on high-impact customer engagements. Responsibilities: Be the security expert customers trust. Serve as the primary technical security advisor for enterprise prospects and existing customers, providing authoritative guidance on cloud security, AWS architecture, and product security posture. Build scalable response systems. Design and implement playbooks, templates, and workflows that standardize how the team handles RFPs, security questionnaires, RFIs, and due diligence requests—reducing turnaround time and increasing consistency. Automate the repetitive. Identify and drive automation opportunities across the security query lifecycle so that routine information delivery is fast, accurate, and requires minimal manual intervention. Automate delivery of information, never the approval of it. Create reusable security collateral. Partner with Security Engineering and Product Engineering to develop customer-ready technical content—architecture overviews, compliance narratives, and security white papers—that scale across hundreds of customer interactions. Lead customer-facing security conversations. Join calls alongside Sales, Pre-Sales, Customer Success, and Channel teams to address technical security concerns directly, turning security into a competitive differentiator. Review contracts with a security lens. Evaluate MSAs, DPAs, BAAs, and related agreements to ensure information security obligations are accurate, achievable, and aligned with company capabilities. Collaborate cross-functionally. Work closely with Security Engineering, Product, Legal, GRC, and GTM teams to ensure a unified, accurate security narrative reaches the market. Elevate the team. Coach and mentor team members to strengthen technical security knowledge, building bench strength and reducing single points of dependency.   7–10 years of experience in information security, with depth in application security architecture, cloud security (AWS), or security pre-sales/solutioning. Strong understanding of web application frameworks, cloud-native architectures, and SaaS security models. Proven ability to communicate complex security topics clearly and concisely—both in writing and in live customer conversations. A builder’s mindset: you default to creating playbooks, templates, and repeatable processes rather than solving problems one-off. Experience driving automation or process improvement in a security operations or GTM context. Comfort working across time zones and adapting to shifting schedules when customer needs require it. Self-directed, low-maintenance, and energized by fast-paced, high-growth environments. SKILLS Technical Skills • Cloud security architecture and operations, with hands-on depth in AWS (IAM, VPC, KMS, CloudTrail, GuardDuty, Security Hub). • Web application security fundamentals: OWASP Top 10, secure SDLC, API security, and encryption standards (TLS, AES-256, key management). • Working knowledge of SaaS security models, multi-tenant architecture, and shared responsibility frameworks. • Familiarity with security questionnaire and trust center platforms (e.g., Loopio, Responsive, SafeBase) and GRC tools (e.g., Drata, Vanta). • Ability to read and interpret security documentation, penetration test reports, SOC 2 audit reports, and architecture diag ... (truncated, view full listing at source)