Renewals Manager, Public Sector - Washington, DC

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role This position is 100% remote, and will be based in the Washington DC metro area. As a Renewal Manager , you will help GitLab retain and grow a complex book of US Public Sector accounts across Federal, State and Local, and Education customers. This role sits at the intersection of customer success and sales , where you will own the renewal process from early outreach through booking, reduce renewal risk before it becomes urgent, and identify opportunities for expansion, services, and training that deepen customer value. You will work closely with Account Executives, Customer Success Managers, and distributor and channel partners to deliver accurate, on-time renewals in a fast-moving remote environment. This is a strong fit if you enjoy managing a high volume of work with precision, working effectively in a remote environment, and helping customers navigate complex procurement and compliance requirements. In your first year, you will build trust across your book of business, bring discipline to pipeline and forecasting, and create consistent renewal motions that support retention, expansion, and long-term adoption of GitLab in the public sector. What you’ll do Own the full renewal cycle for a high-volume portfolio of US Public Sector accounts, from early engagement through quoting, negotiation, procurement, and booking. Manage renewal quotes, order forms, and amendments in line with GitLab policies and public sector procurement requirements, including Federal Risk and Authorization Management Program (FedRAMP) considerations and relevant contracting vehicles. Maintain accurate pipeline and forecast data in Salesforce , including stages, close dates, amounts, and risk status. Assess adoption signals, usage trends, and customer context to identify renewal risk early and prioritize the right follow-up actions. Build and track risk mitigation plans with account teams and customer success partners, with clear owners, timelines, and next steps. Coordinate customer check-ins focused on realized value, deployment health, and upcoming renewal milestones. Identify opportunities for expansion, cross-sell, professional services, training, and consolidation within your book of business. Work cross-functionally with Account Executives, Customer Success Managers, Solution Architects, Professional Services, distributors, and channel partners to move renewals and growth opportunities forward efficiently. What you’ll bring Experience owning renewals, account management, or customer success motions for complex software as a service (SaaS) accounts in a ... (truncated, view full listing at source)