Customer Service

Job description: The ideal candidate will support with various administrative tasks, handle inbound and outbound calls, draft letters of representation, fill out reports, gather information from clients, and organize files in Dropbox. The candidate must demonstrate high emotional intelligence, exceptional customer service skills, and a proactive, self-sufficient attitude. A minimum of 1-2 years of customer service experience is required. Shift Availability: Shift A: 10:00 AM – 7:00 PM Shift B: 11:00 AM – 8:00 PM Responsabilities: Handle inbound and outbound calls, providing exceptional customer service and gathering necessary information from clients. Manage and respond to email communications promptly and professionally. Draft letters of representation and other necessary correspondence Gather detailed information from clients, ensuring all necessary data is collected for case management. Skills: • Excellent English level. The ideal candidate must have the skill to typing while listening to the clients. • Empathy: Ability to understand and share the feelings of others, providing a supportive environment for clients. • Self-Sufficiency: Capable of working independently with minimal supervision. - Proactive: Ability to anticipate needs and take initiative to address them without being prompted. • High Emotional Intelligence: Skilled at recognizing and managing your own emotions as well as those of others. • Customer Service Excellence: Demonstrated ability to provide outstanding service to clients, resolving issues effectively and efficiently. • Patience: Ability to remain calm and patient, especially when dealing with challenging situations or distressed clients. #SolvoGlobal #LI-PROMOTED #LI-Hybrid