Senior Implementation Consultant

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups , Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces , and the Human Rights Campaign Foundation's Corporate Equality Index ! About the Role As a Senior Implementation Consultant, you will serve as a strategic partner to enterprise customers implementing Attentive’s multi-channel marketing platform — spanning SMS, RCS, email, and push. You will lead complex onboarding engagements, ensuring customers successfully adopt and operationalize Attentive across their full customer engagement ecosystem. This role sits within our Customer Solutions organization and focuses on driving implementation excellence for large enterprise brands. You will own end-to-end project delivery for sophisticated customers with complex tech stacks, multiple stakeholders, and evolving business requirements. You will partner with Solutions Architecture and collaborate closely with Engineering, Sales, Product, Marketing, Deliverability to deliver seamless scalable implementations that unlock long-term customer value. This role requires strong project management expertise, cross-functional leadership, and deep knowledge of multi-channel marketing technology. What You’ll Accomplish Lead end-to-end implementation of Attentive’s multi-channel solutions (SMS, RCS, email, push) for enterprise customers Own project management for complex deployments, migrations, and channel expansions across sophisticated marketing ecosystems Develop and execute comprehensive launch strategies aligned to customer business goals and success metrics Manage multiple concurrent workstreams, stakeholders, and timelines to ensure on-time, high-quality delivery Navigate and integrate complex tech stacks including ESPs, CDPs, ecommerce platforms, CRM systems, and data warehouses Partner with Sales Engineers, Solutions Architects, Customer Success Managers, Deliverability experts, and Account Executives to deliver a best-in-class onboarding experience Provide executive-ready status updates and communicate risks, milestones, and outcomes clearly to stakeholders Translate customer feedback into actionable product insights and collaborate with Product and Product Marketing to inform roadmap priorities Contribute to the development of scalable implementation processes and best practices across channels Your Expertise 4–6+ years of experience in a client-facing technical role (Implementation Consultant, Solutions Architect, Sales Engineer, Technical Program Manager, Technical Account Managers, or similar) Demonstrated success managing complex enterprise implementations with multiple stakeholders and cross-functional dependencies Strong, hands-on project management experience delivering large-scale technical deployments Experience working within multi-channel marketing ecosystems (SMS, RCS, email, push, CDPs, ESPs, marketing automation platforms) Experience managing platform migrations (ESP, messaging, CDP, or cross-channel implement ... (truncated, view full listing at source)