Senior Lead Implementation Specialist (Solutions Architecture)

About Us: Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems. We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications. The Role: The Senior Lead Implementation Specialist is a strategic, customer-facing leader responsible for supporting complex pre-sales initiatives and driving the successful delivery of large-scale ERP implementations in major markets. This role serves as a critical bridge between Sales, Solution Engineering, Architecture, and Implementation teams—helping shape deals before close and ensuring execution excellence post-sale. The Senior Lead Implementation Specialist partners with prospects and customers to understand business objectives, design scalable solutions, and lead high-impact implementations from discovery through go-live. This role is expected to operate at an executive level with customers, influence solution design, mitigate risk, and mentor internal teams while driving consistent, best-practice delivery. Responsibilities: Pre-Sales Solution Strategy Partner with Sales, Solutions Engineering, and Architecture teams during pre-sales to support complex and enterprise-level opportunities Lead discovery and solution-scoping sessions to understand prospect business processes, technical requirements, and success criteria Translate customer workflows and operational needs into scalable ERP solution designs Support RFP/RFI responses, proposal reviews, and executive-level solution presentations Deliver customer-specific demonstrations and implementation approach discussions to articulate Datacor’s value and execution capabilities Act as a technical and functional advisor during deal shaping to reduce implementation risk and set clear expectations Enterprise Implementation Leadership Lead end-to-end delivery of large, complex, multi-entity implementation projects across major markets Own project strategy, governance, scope management, risk mitigation, and executive communication Serve as the primary escalation point for high-risk or high-visibility projects Guide customers through key milestones including discovery, design, configuration, testing, training, and go-live Partner closely with Product, Engineering, and Architecture teams to ensure solution alignment and feasibility Identify gaps in standard workflows and design short- and long-term solutions to meet business needs Customer Stakeholder Management Build trusted-advisor relationships with executive, operational, and technical stakeholders Communicate complex technical and functional concepts clearly to both technical and non-technical audiences Proactively manage customer expectations and drive alignment across internal and external teams Support cross-sell and upsell initiatives by identifying additional solution opportunities during implementations Process Improvement Mentorship Mentor Implementation Specialists and project leads on enterprise delivery best practices Contribute to internal documentation, delivery standards, and implementation methodology improvements Share industry best practices and lessons learned to continuously elevate delivery quality Support internal training initiatives across Implementation, Sales Engineering, and Customer Success teams Qualifications Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or related fie ... (truncated, view full listing at source)