Technical Program Manager II

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Technical Program Manager II Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. About the Role The Technical Program Manager II (TPM II) plays a critical role in independently driving planning, execution, and delivery of technical programs within the Employee Digital Experience (EDE) organization. EDE owns the tools, platforms, and services that power how employees collaborate, communicate, and get work done — including Microsoft 365, Salesforce, Service Now, endpoint and mobility platforms, virtualized desktop solutions, voice and conferencing technologies, Srevice Now and the broader digital workplace ecosystem based initiatives that elevate the end-to-end digital experience for Mastercard employees worldwide. EDE based initiatives that elevate the end to end digital experience for Mastercard employees worldwide. TPM II own execution for assigned initiatives or major workstreams, organizing delivery across multiple teams while operating within an established program strategy. They are accountable for delivery rigor, risk and dependency management, and clear execution visibility. Programs at this level are typically multi team and multi quarter in nature, requiring strong judgment, structured execution, and comfort operating in moderate ambiguity. TPM II partner closely with engineering managers, product managers, service owners, and operations teams, and serve as a primary point of contact for program status, risks, and progress. For highly ambiguous decisions, cross domain trade offs, or strategy changes, TPM II will escalate through established governance paths and collaborate with leaders as appropriate. All staff at Mastercard are expected to demonstrate The Mastercard Way — Create Value, Move Fast, Grow Together, and be inclusive — with a relentless focus on our customers. What You’ll Do Program Planning & Delivery • Independently drive planning and execution for assigned initiatives or major workstreams, ensuring milestones, dependencies, and success criteria are clearly defined and tracked • Organize and sequence work across engineering and partner teams to optimize delivery flow and resource utilization • Maintain delivery rigor across scope, schedule, quality, and readiness, raising issues early and driving them to resolution • Support release planning and go live readiness activities, ensuring technical, operational, and service impacts are understood and addressed Risk, Dependency & Change Management • Proactively identify delivery, technical, and operational risks; develop mitigation plans and track risks to closure • Actively manage cross team dependencies and integration points across platforms such as Microsoft 365, endpoint management, collaboration, virtual workspaces, and related services • Ensure changes are assessed, communicated, and coordinated to minimize dow ... (truncated, view full listing at source)