Managing Consultant, Customer Success Product Specialist

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Managing Consultant, Customer Success Product Specialist Managing Consultant, Customer Success, Product Specialist, Advisors Client Services  Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. All About Us  The Advisors Client Services team is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. We provide customers across industries and geographies with a tailored portfolio of solutions to address their business needs. Within Data and Services, the Business & Market Intelligence (B&MI) suite of products aims to bring to market innovative solutions combining the power of consulting and technology. With compelling offerings for financial institutions, retailers, telecommunications organizations, travel companies and more, our services drive efficiency and value and enable our customers to solve business problems from end to end. The role will lead initiatives to support the growth and scalability of the B&MI product suite business in the region All About the Role  The Managing Consultant, Customer Success Product Specialist is responsible for driving customer adoption, satisfaction, retention, and longterm value realization for Mastercard’s SaaS and datadriven solutions. Acting as a trusted advisor and product expert, this role partners with customers and internal stakeholders to ensure successful onboarding, scalable delivery, and continuous optimization of solutions. The role balances deep product and delivery expertise, customer success strategy, and commercial acumen, while mentoring team members and influencing product evolution through structured customer feedback and insights. Your Responsibilities Customer Engagement & Value Realization • Build and maintain trusted relationships with mid and executivelevel customer stakeholders. • Function as a coach and trusted advisor, enabling customers to leverage Mastercard products to achieve strategic business outcomes. • Articulate and track key performance indicators related to cost, performance, optimization, adoption, and value realization. • Identify optimization opportunities that enhance customer outcomes and longterm partnership value. • Serve as the central point of contact and subjectmatter expert for customers and internal stakeholders. Product Expertise, Delivery & Adoption • Lead and oversee delivery and implementation of new and complex SaaS products, platforms, and services. • Function as the knowledge expert on product capabilities and bestpractice delivery and implementation models. • Manage and co ... (truncated, view full listing at source)