Director, Quota and Analytics

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Quota and Analytics Director, Quota and Analytics Overview: Mastercard is investing in a transformation of our global sales incentives across plan design, data transformation, systems implementation and operations. This transformation is a critical step in modernizing how we reward performance, scale our selling motions, evolve pipeline performance and support sustained growth. This initiative upgrades sales incentives across the enterprise to market‑benchmarked, globally aligned programs, while significantly improving transparency, governance, and operational efficiency. The Director of Quota is responsible for the execution of transformation and subsequent operations for the strategy, design, and operations of the enterprise sales incentives quota and analytics organization. This includes developing and implementing globalized frameworks and practices for quota deployment across the three business lines, verticals and their regional partners. Cross-functional responsibilities include collaboration and impact analysis with sales incentives, reporting and process improvements underpinned by business insights and analytics. Role: The role holder will be responsible for leading a dedicated team to deliver the following outcomes: • Global quota algorithm deployment: Design and deploy the annual quota-setting algorithm translating top‑down Finance and production goals into seller-, role-, and territory-level quotas globally. • Cross‑functional target integration: Integrate all KPI-, product-, and initiative-based targets from Finance, Product, Regions, and Specialist teams into a single, coherent quota framework. • Quota validation & governance: Operate the annual quota validation process, facilitating a defined two‑week review with Sales leadership and Finance business partners and incorporating approved adjustments. • Quota integrity & equity oversight: Ensure quotas are fair, equitable, and defensible, with clear documentation of assumptions, adjustments, and approvals. • Ticket operations & adjudication: Own quota and incentives-related ticket governance, including intake, prioritization, adjudication standards, aging, and overdue reporting to deliver strong service to Sales. • Quota relief expense analytics: Maintain analytics on quota relief requests, tracking financial impact, trends, and policy adherence. • Performance & pipeline reviews: Run quarterly sales incentives business reviews and pipeline reviews, providing insights on quota attainment, risk, and forward-looking performance. The ideal candidate should have: • Experience in designing and operating standardized program frameworks and governance structures • Ability to translate insights into actionable plans • Strong business acumen and commercial awareness • Strategic and collaborative work approach across various business lines, functions, and regions • Excellent managerial, interpersonal, written, and verbal communication skills Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type ... (truncated, view full listing at source)