Account Management Director

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Account Management Director Overview: Our North America sales organization is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate on the basis of customer intimacy, product and solution strength, and partnership orientation. Overview • The Community Institutions sales team focuses on the delivery of turnkey payment solutions and consulting support, while leveraging Mastercard’s strong brand, technology, operations and risk platforms to deliver bottom line results to Mastercard’s issuing customers. This includes optimizing existing volume and growing net new volume through selling Value Added Services to Mastercard issuing customers. • Have you ever proactively identified and solved complex problems that impact management, relationship and direction of the business? • Have you ever prepared proposals, RFP’s, and negotiate contractual relationships with various internal and external stakeholders? • Are you motivated to be a part of driving a world beyond cash? Role: • Identify opportunities for portfolio growth and optimization by using data tools and knowledge of customer, deliver the opportunities to the customer and devise plans for implementation, and, with the customer, execute on the plans. • Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing. • Provide consultative industry and Mastercard insights and expertise via business reviews conducted 1:1 or via 1:many webinar depending on customer size. • Manage pipeline of Value Added Services sales to customers, deliver presentations with solutions targeted at customer pain points, and manage through enrollment and execution process. Track pipeline via use of tools such as salesforce.com to ensure visibility throughout the organization. All About You: • Bachelor’s degree required • Business experience with related sales experience in the payments industry • Demonstrated track record of planning, managing and closing complex, competitive sales effort and project management • Strong strategic thinking and analysis skills and a proven track record of creating solutions that increase revenue • Ability to manage and grow internal and external cross functional relationships and partnerships • Ability to manage a large customer set with varying and diverse issues and pain points, establishing relationships up and down throughout the organization. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibili ... (truncated, view full listing at source)