Sr. Specialist, Product Integration

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Sr. Specialist, Product Integration Overview The Global Product Integration (GPI) team is a global team within the Customer Delivery & Care (GCD&C) organization. With a focus on new technology, products, and services, the Global Product Integration team collaborates with product owners, development teams, and other stakeholders across Mastercard to efficiently and effectively deploy solutions to our customers with speed, quality, and predictability. GPI is responsible for assessing new products and enhancements to equip Customer Delivery to support and scale projects from customer onboarding, testing, launch, and transition to BAU. Global Product Integrators develop streamlined, standardized, and well-governed processes used globally by our delivery teams, resulting in positive and consistent customer and employee implementation experience. • Are you passionate about shaping how new products are enabled and brought to customers with speed and quality? Does gaining a global perspective and exposure to new products and services excite you? • Are you energized by shaping products, processes, and executive-ready deliverables? • Are you knowledgeable about Mastercard products and eager to strengthen the bridge between Product innovation and Customer Delivery execution? ________________________________________ Role & Responsibilities The successful candidate will be accountable for end-to-end documentation, readiness, and delivery enablement for new and significantly enhanced Mastercard products in the Services vertical for Loyalty. Key responsibilities include: • Engage early in the product lifecycle to identify delivery and onboarding implications, shaping requirements and sequencing to ensure successful commercialization • Partner with global product and engineering owners to understand product and enhancement requirements and translate them into clear, actionable implementation guidance • Partner with global product and engineering owners to identify, document, and validate customer-facing test cases, testing strategies, and tools • Support Product Readiness activities in accordance with Studio guidelines, ensuring deliverables meet quality, completeness, and governance standards • Own the development and governance of global delivery artifacts, ensuring documentation is consistent, reusable, audit-ready, version-controlled, and aligned to enterprise standards • Partner with regional delivery teams to provide the knowledge, tools, processes, and documentation required to implement products efficiently and effectively • Collaborate with regional delivery teams on continuous improvement initiatives, incorporating feedback and lessons learned into global standards • Conduct implementation and testing training sessions to equip Customer Delivery teams with the information and tools needed to support customer projects • Establish reporting approaches for supported products by integrating relevant data sources and analyzing delivery KPIs and readiness metrics to identify trends and anomalies that impact Time to Implement (TTI), delivery issues, and overall implementation experience • Support and participate in special projects that support executive communications, product strategy alignment, and readiness messaging for Global Product and senior leadership audiences ________________________________________ All About You • Ability to understand, assess, simplify, and clearly articulate complex business and technical cha ... (truncated, view full listing at source)