Business Systems Coordinator/Administrator

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Business Systems Coordinator/Administrator Role Overview We are looking for a Business Systems Administrator to support and maintain our core internal tools and systems. This is an individual contributor role for someone early in their career who is comfortable with technical systems, enjoys problem-solving, and can help execute IT projects while acting as a generalist within an operations team. You will work closely with senior IT and Operations partners to keep systems running smoothly, support internal teams, and assist with rollouts, migrations, and access management. Key Responsibilities Identity & Access Support Administer day-to-day SSO and user access across tools using Azure AD Support onboarding and offboarding by managing user provisioning and permissions Assist with access reviews and audit-related tasks Business Systems & SaaS Administration Support administration of core SaaS tools including Salesforce (admin-lite / integrations), Jira, Slack, and other business applications Handle basic configurations, permissions, and user support requests Troubleshoot system issues and escalate more complex problems when needed IT Projects & Operations Assist in executing IT projects such as system rollouts, migrations, and tooling improvements Coordinate tasks, documentation, and timelines with cross-functional partners Maintain system documentation, SOPs, and internal knowledge bases Level 1 Operations support for reactive tickets Provide Level 1 operational support by managing and resolving reactive tickets through Zendesk in line with defined SLAs. Perform initial triage, troubleshooting, and issue categorization, escalating complex cases to Level 2 teams when required. Maintain accurate ticket documentation while ensuring timely communication with stakeholders Vendor Support Support SaaS license management Help track vendor contracts/ renewals and tooling usage Identify opportunities to improve processes and reduce manual or redundant work Qualifications 2–4 years of experience in Business Systems, IT Operations, or a related technical role Exposure to SSO / IAM tools (Okta, Azure AD, Google Workspace, or similar) Experience supporting or administering SaaS tools such as Salesforce, Jira, Slack, or comparable platforms Comfortable managing multiple requests and small projects in parallel Strong organizational skills and attention to detail Clear communicator who enjoys working cross-functionally Nice to Have Basic familiarity with security or compliance concepts (e.g., access controls, audits) Experience in an operations, IT, or internal tools team Interest in growing into a senior Business Systems or IT role Exposure to automation tools or workflows Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financi ... (truncated, view full listing at source)