Senior Specialist, Experience Strategy

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Experience Strategy Overview At Mastercard, we believe that the future of our business depends on our ability to define and deliver great experiences. The Mastercard Foundry - an interdisciplinary group, including CXD (customer experience & design) teams, data scientists, technologists and more - is the new product development group of Mastercard, focused on de-risking and delivering new and differentiated customer-centric solutions. About the team Our Experience Strategy & Research team, within CXD, leads early-stage product innovation by uncovering customer needs, identifying opportunities, and translating insights into strategic direction for product and business teams. We operate across discovery, problem definition, and concept development, ensuring that new products and experiences are grounded in customer needs, market dynamics, and organizational objectives. We focus on de-risking key customer, product, and business assumptions throughout the product innovation lifecycle, while fostering a continuous learning culture that drives more informed decisions and accelerates innovation. • Are you a talented Experience Strategist with a passion for contributing to great end-to-end experiences across different customer segments? • Are you curious about understanding evolving consumer and business user behaviors, technology innovation, and strategic foresights? • Do you have a strong track record in practicing design thinking and user centered design? • Are you familiar with using storytelling to frame narratives to articulate a vision? • Do you possess a high energy, can-do attitude, desire to succeed and are comfortable with ambiguity? • Are you familiar with experience modelling, crafting value propositions and journey mapping to define future state experiences? • Do you want to be a part of a collaborative environment working across multiple geographies? • Are you a great team player and willing to collaborate with a cross functional team? Role The Senior Specialist, Experience Strategy will play a vital role across multiple workstreams to support product innovation and opportunity discovery. You will support the translation of insights into opportunity areas, value propositions, and roadmap implications that inform new product innovation. In this role you will collaborate with a cross-functional team including other experience strategists, researchers, designers, product managers and technologists to provide strategic clarity by framing problems, defining opportunity spaces, and guiding prioritization decisions to support product development. This role is suited to individuals who feel comfortable with ambiguity, navigating multiple research sources, and collaborating with cross-functional teams to inform pragmatic implications for both the business and the future-state experience. We are looking for candidates that can demonstrate a background in the following or related fields; Experience/Product Strategy, Service Design, Design Thinking, Innovation, User Research, UX Design, Innovation and Business Strategy, Strategic Foresights/Futurists, Trend Analysis. Other complementary fields of interest may include: Brand Strategy, Behavioral Economics, Cultural/Social Studies, Anthropology, Data Analytics. Key Responsibilities • E2E: Participate from early discovery of the problem space through MVP definition, identifying customer needs, uncovering the right problems to solve, defining future op ... (truncated, view full listing at source)