Director, Employee Relations

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Employee Relations Job Description Summary Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview: Mastercard is looking for an experienced Employee Relations professional to join its Global Employee Relations team. Working closely with the People Business Partners, employment law, compliance and business stakeholders, the desired candidate will develop and leverage ER best practices and processes to support our culture of decency and fairness consistent with Mastercard values and local laws. Hybrid flexible working is available. Role: • Provide expert advice to HR, managers and employees about company policies and processes • Investigate employee relations concerns, including complaints of discrimination, harassment, retaliation and other work-related issues • Prepare investigative documentation, including interview notes and summary of findings • Prepare, track and maintain appropriate investigation and reorganization data and documentation • Use case management system to manage cases from intake to resolution • Provide and manage periodic reporting to relevant senior stakeholders • Ability to establish strong cross-functional relationships at all levels and geographies • Partner with relevant control functions on investigations and outcomes • Develop global guidance documents, materials and training for HR • Develop, drive and deliver employee relations strategies, guidelines and procedures • Partner with internal employment counsel, compliance and HR Business Partners to effectively manage employee relations issues/investigations • Develop and deliver training regarding HR policy and processes for HR, business leaders and employees as needed • Proven project management skills with demonstrated ability to manage global projects • Create insights from data to inform process and improvements to drive a culture consistent with Mastercard values All About You: • Experience advising on a wide range of employee relations issues • Experience of multi-national, fast-paced organization • Strong knowledge of US employment law and strong investigative skills • Strong analytical and problem-solving skills with ability to organize and analyze data • Excellent interpersonal skills with demonstrated patience, tact, and respect • Exceptional detail and follow-up skills • Excellent verbal and written communication skills Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@masterca ... (truncated, view full listing at source)