Director, Skills-Based Workforce Transformation

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Skills-Based Workforce Transformation The Director of Skills Insights strengthens Mastercard’s enterprise capability by defining, governing, and activating the skills that matter most across global job families. This role applies deep skills intelligence, analytical thinking, and taxonomy governance to ensure Mastercard has a clear, scalable, and future-ready view of workforce capabilities. Key Accountabilities Skills Strategy & Future Capability Alignment - Strategic Foresight • Analytical Thinking • Workforce Insight Translation - Identify emerging, evolving, and declining skills using labor-market insight, workforce analytics, and business strategy. - Recommend enterprise skill priorities that support agility, internal mobility, and future readiness. Skills Identification & Proficiency Definition - Facilitation • Critical Thinking • SME Engagement - Support the skills identification and calibration sessions across job families as part of the Job Architecture refresh. - Define critical skills and proficiency expectations through partnership with SMEs, leaders, Talent Acquisition, Learning Consultants, and People Business Partners. Skills Taxonomy Governance - Taxonomy Management • Governance Design • Change Leadership - Maintain and evolve Mastercard’s global skills taxonomy within Workday Skills Cloud. - Use platforms such as Lightcast, Gloat, Phenom, and assessment tools to identify taxonomy gaps, redundancies, and emerging needs. - Apply governance standards to ensure clarity, consistency, and high adoption. Skills Intelligence & Insights Reporting - Data Literacy • Insight Generation • Storytelling with Data - Produce quarterly skills insights on emerging, declining, and high-scarcity skills. - Translate data into executive-ready narratives that guide hiring, learning investment, and workforce planning. Enterprise Collaboration & Advisory - Influencing • Relationship Building • Executive Communication - Advise leaders across HR, Technology, Product, Operations, and regional teams on capability needs and skills strategy. - Support stakeholders in using skills insights to inform job design, learning, mobility, and talent decisions. External Benchmarking & Best Practice Integration - Innovation Scanning • Market Research • Comparative Analysis - Benchmark skills taxonomy practices against leading organizations and global trends. - Introduce new methods, tools, and insights to elevate Mastercard’s skills strategy. Capabilities Required for Success Technical / Functional Skills - Skills taxonomy design, governance, and lifecycle management - Workday Skills Cloud configuration and optimization - Skills intelligence and labor-market analytics (Lightcast, Gloat, Phenom, etc.) - Skills identification and facilitation (workshops, SME calibration, mapping) - Skills assessment literacy - Data analysis, insight synthesis, and narrative creation Leadership & Collaboration Skills - Strategic thinking with a future-skills orientation - Executive-level storytelling and influence - Stakeholder alignment in a global matrix environment - Systems thinking across talent, learning, hiring, and workforce strategy - Change leadership and curiosity-driven learning Experience Indicators - Experience managing global skills taxonomies, preferably in Workday Skills Cloud - Prior work in skills strategy, job architecture, workforce planning, or capability modeling - Experience with skills intelligence platforms (i.e. Lightcas ... (truncated, view full listing at source)