Director, Technical Program Management

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Technical Program Management Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Switching Solutions team is looking for a passionate, collaborative and experienced Director of Technical Program Management that will provide innovative, secure, and reliable delivery of solutions for Mastercard transaction switching systems. The ideal candidate is a highly motivated reliable leader, a collaborator capable of communicating effectively across business and technology stakeholders and an innovator who embraces, adopts and studies the latest technology trends in program and project management practices. Role • Lead the intake, planning, execution, and delivery of complex technology initiatives spanning multiple products and programs within each release cycle, ensuring alignment with organizational priorities and delivery timelines. • Drive alignment across engineering and program leadership by overseeing capacity planning, validating delivery estimates, and ensuring teams are positioned to meet strategic commitments and release objectives. • Partner cross-functionally with business analysts, engineering, and business operations to manage program intake and execution, identify and track interdependencies, proactively mitigate risks, and remove obstacles to enable consistent, high-quality delivery. • Provide clear and consistent executive-level communication by monitoring program health, synthesizing project and release status, and delivering actionable insights to senior leadership and key stakeholders to support informed decision-making. • Lead, mentor, and scale a global team of program and project managers, including first-line leaders, fostering a culture of accountability, operational excellence, and coordinated delivery across multiple concurrent initiatives. • Define and champion the strategic vision for the program management organization, ensuring alignment with broader business objectives and continuously evolving delivery frameworks, processes, and governance to support long-term organizational success. All About You • Brings deep knowledge of the payments industry, Mastercard ecosystem, or the broader financial services landscape, with an understanding of how technology delivery enables business outcomes. • Operates with a high degree of independence and accountability, exercising sound judgment and ownership across program delivery and release management practices. • Builds strong organizational relationships and effectively influences stakeholders at all levels, including executive leadership, while establishing credibility across cross-functional teams. • Demonstrates strong people leadership by attracting, developing, and retaining top talent while creating an environment that supports growth, accountability, and high performance. • Has significant exper ... (truncated, view full listing at source)