Director, Site Reliability Engineering

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Site Reliability Engineering Director, Site Reliability Engineering Our Purpose: Mastercard powers economies and empowers people across more than 200 countries and territories worldwide. We are committed to building an inclusive, digital economy that benefits everyone, everywhere—by making transactions safe, simple, smart, and accessible. Through secure data, trusted networks, strong partnerships, and relentless innovation, we help individuals, financial institutions, governments, and businesses unlock their greatest potential. About the Role: Mastercard’s Program aligned Site Reliability Engineering (SRE) teams are dedicated to delivering a seamless experience for our customers. We achieve this by maintaining every aspect of our Programs infrastructure and technology ecosystem to the highest standards, ensuring compliance with rigorous security requirements. Within Mastercard, SRE focuses on the reliability and performance of core infrastructure, networks, and foundational services that power our applications. Our mission is to ensure these components operate with excellence, enabling applications to deliver an outstanding customer experience. In this role, you will join our Payments Network SRE team, where you will manage a team of highly skilled SRE infrastructure engineers with diverse expertise. Your team’s mission will be to continuously support, assess, and enhance the service quality of our business application infrastructure and environments. Key Responsibilities: Lead the vision, strategy, and execution of the Infrastructure SRE organization supporting mission critical Payment Networks applications, ensuring alignment with business and platform roadmaps. • Provide strong technical leadership by driving high level architectural discussions, influencing cross functional engineering teams, and shaping scalable, secure, and highly available infrastructure solutions. • Mentor, develop, and support engineers across skill levels, overseeing team meetings, one on ones, performance management, and long term career development plans. • Establish, track, and report on key team OKRs and KPIs that support broader business objectives, infrastructure health, and operational maturity. • Foster a culture of innovation, collaboration, and continuous improvement across engineering and operational teams. • Drive governance, enterprise standards, compliance requirements, and operational excellence to increase platform scalability, uptime, availability, and resiliency. • Advance observability and telemetry capabilities to enable proactive monitoring, intelligent alerting, automated remediation, and improved root cause analysis (RCA). • Champion reliability engineering best practices—including chaos engineering, capacity planning, incident management, and service readiness processes—to reduce operational risk and service disruption. • Partner closely with Product, Architecture, Security, and Development teams to ensure infrastructure design, operational frameworks, and run time practices support both current and future business needs. • Own and optimize incident response frameworks, post incident reviews, and reliability KPIs to continuously reduce incident frequency, impact, and mean time to recovery (MTTR). • Oversee budget planning, resource allocation, and vendor/technology evaluations to ensure cost effective and scalable infrastructure investment decisions. All about you: 5–10 years’ experience as a technolo ... (truncated, view full listing at source)