Director, Chief of Staff

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Chief of Staff Who is Mastercard? Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities. As a company, we know that our success is driven by the skills, experience, integrity and mindset of the talent we hire. By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world. We invite you to join our team to find out how you too can start something priceless. Overview The Payment Networks organization is a business enabler and industry leader of technology and payments innovation, supported by a multi-disciplinary team of top product, operations, and technology professionals. We engineer enterprise solutions for enabling all Products, Services, and Corporate Functions across all markets to serve our customers. Payment Networks is a global organization comprised of twelve programs that provide solutions for Network Access, Transaction Switching Services, and Value Added Services. Role The Director, Chief of Staff will serve as a strategic partner to senior leadership, overseeing financial operations, headcount management, and annual budget planning while ensuring alignment across Product, Finance, and Business Operations. This role drives organizational effectiveness by leading executive rhythms, maintaining data quality, coordinating enterprise-wide processes, and managing major meetings and leadership events. The Director also owns global employee engagement, communications, early-talent programs, and philanthropy efforts across multiple tech hubs. In addition, this role supports key strategic initiatives—including inquiry reduction, AI roadmap activities, and vendor optimization—to advance operational excellence and organizational priorities. Responsibilities include: Lead financial operations for the organization, including SW CAP management, service credit tracking, budget planning, and alignment of headcount requests with approved business cases. Oversee organizational rhythms, including planning, coordinating, and facilitating People Leader meetings, All Hands, ELT sessions, and annual leadership offsites. Ensure data accuracy in Workday, monitoring cost centers, program alignment, contractor terms, location data, and guild assignments, and partnering with managers to resolve discrepancies. Drive consistency in enterprise-wide processes, including objective-setting, mid-year and end-of-year scoring, and other org-wide initiatives. Direct employee engagement strategy across global Tech Hubs, overseeing events, philanthropy efforts, monthly touchpoints, and the development of communications such as newsletters and holiday posts. Manage intern and early-talent programs, serving as point of contact for interns and Launchers, coordinating onboarding, planning the summer group project, and organizing leadership interactions and end-of-summer events. Coordinate major employee events, including annual STL, Dublin, and Pune gatherings, quarterly happy hours, and monthly engagement events in each hub. Support key organizational initiatives and oversee workplace experience activities. Partner with cross-functional leaders (Finance, Produ ... (truncated, view full listing at source)