Principal Business Analyst (Technology and Operations)

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Principal Business Analyst (Technology and Operations) Overview We are seeking a Principal Business Analyst to join our Real Time Payment International (RTPI) Technology & Operations team. This role will liaise across RTPI’s engineering, technology and operations partners focusing on identifying operational and performance needs (secure, run, operate), translating them into prioritized features, and ensuring alignment with Mastercard’s technology and RTPI Product roadmaps. Role • Drive initiatives aligned with RTPI Technology & Operation’s Run, Secure, and Operate principles. • Promote and ensure that future growth and scalability alongside resilience by design are a consistent theme on roadmaps and backlogs across the RTPI suite of products & services. • Identify, gather and analyze technical requirements related to performance, security, and operational improvements and articulate value and OKR’s. • Define and document high quality technology requirement Epics/Features that align with Mastercard standards. • Support backlog elaboration, work-intake triage and prioritisation activities, and quarterly planning by providing detailed technical insights and articulating business value. • Provide SME support to partner functions to further refine requirements and track feature progress to ensure successful implementation. • Facilitate workshops and clarification sessions with stakeholders to align expectations. All About You • Business Analyst with an emphasis on technical expertise in time-critical systems, preferably in the context of critical national infrastructure. • Technical understanding of infrastructure and operations for environments of significant scale and criticality. • Experience working in agile environments and familiarity with SDLC processes. • Ability to translate complex technical concepts into clear and detailed requirements. • Knowledge of payments industry and real-time payments systems is desirable. • Excellent communication and collaboration skills for cross-functional engagement. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.