Director, Research and Insights

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Research and Insights Overview You will play a central role in shaping how the organization understands and communicates innovation across payments, banking, and fintech. This is a senior, writing‑led role focused on translating complex research and emerging signals into clear, authoritative insights that inform strategy and reinforce thought leadership. Role The role is responsible for leading research into key technology and payments trends and turning that work into high‑quality outputs, including published reports, executive briefings, and presentations for senior leaders. The Director will develop strong points of view, craft compelling narratives, and ensure insights are clear, relevant, and decision‑ready, while working closely with subject‑matter experts and communications partners. All About You / Experience - You are an exceptional writer and communicator with knowledge of payments, banking, and fintech innovation. - You have experience producing long‑form thought leadership and executive‑level content, strong editorial judgement, and the ability to distil ambiguity into clear perspectives. - You are comfortable engaging senior leaders, shaping insights collaboratively, and maintaining high standards of clarity, accuracy, and impact. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.