Partner Customer Success Manager, Advisors Client Services (Media Industry Focused)

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Partner Customer Success Manager, Advisors Client Services (Media Industry Focused) Advisors Client Services, Data & Services Mastercard Data & Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. Focused on thinking big and scaling fast around the globe, the Advisors Client Services team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our customers with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, FinTech, and other enterprises, leveraging data and insights garnered from within and beyond its network. Roles and Responsibilities Make an Impact as a Partner Customer Success Manager for media data solutions, Advisors Client Services Advisors Client Services is a client-facing team that partners with customers and helps them drive measurable value by:  • Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions • Assessing client needs and finding creative solutions and configurations from among Mastercard product suite • Project managing the delivery of new and complex solutions to our customers • Partnering with our product and partner sales teams to ensure clear communication to our customers, incl. developing and maintaining customer support and sales materials • Acting as the knowledge expert on products and solutions and the most effective means of implementations with Media Delivery teams • Engaging in pre-sales activities to showcase value future customers can achieve from the solutions As a Partner Customer Success Manager, you will be working together with our Product team on executing a well-designed on-boarding experience and providing on-going support to our customers and Mastercard. You will develop a deep understanding of our product features & functionalities and how these can be utilized to drive value for our customers. Your Responsibilities • You will be a primary point for managing partner relationship primarily in media industry • You will be responsible for monitoring Partner Performance and satisfaction • Assist with strategic customer opportunities (new markets, new use cases, Mastercard Influenced opportunities). • Coordinate across Mastercard teams to optimize customer usage of Mastercard ad-insights product within partner ecosystem. Include broader account plan for end customers who have a CAM relationship • Engage with users to understand current needs and paint points and thereby improve their ability to utilize our products and solutions to drive outstanding performance of media campaigns • Partner closely with product teams to create new features that best serve our customers • You will act as a coach for our customers. Your proactive coaching efforts will support our customers in implementing our products and solutions in ways that add value for their businesses, ultimately supporting our customers in their ... (truncated, view full listing at source)