Program Manager, Learning & Development Corporate Functions

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Program Manager, Learning & Development Corporate Functions Program Manager, Corporate Functions Learning and Development (L&D) Overview The Program Manager will support the Talent Consultant in delivering a consistent learning service across the Corporate Functions. The role focuses on maximizing the use of enterprise learning programmes and resources, sourcing specialist development where required, and playing a key role in re-setting the learning strategy as the organization transitions to a skills-based development approach. Role and Responsibilities Maximizing Use of Enterprise L&D Content - Partner with the Talent Consultant and functional representatives to support the development of cross-functional learning priorities. - Update SharePoint learning portals with the latest information on the enterprise offer. - Measure learning consumption and provide regular reporting to the Corporate Functions Talent Consultant and each function’s learning representative. - Collaborate with functional learning representatives to increase engagement with learning in a measurable way. Learning Programmes - When learning needs cannot be fulfilled by existing enterprise resources, help functions access specialist development. - Provide guidance on working with vendors or specialist technical training institutes. - Develop training where necessary and when scope allows. Skills-Based Organization & Innovation - Contribute to re-shaping how learning is delivered across functions as the organization shifts to a skills-based strategy. - Identify thematic development patterns and collaborate with the Talent Consultant to address cross-functional development needs. - Introduce learning agents where appropriate and build/implement agents to enhance the learner experience and accelerate learning delivery. Process Improvement - Assess existing Corporate Functions L&D processes and workflows, identifying opportunities for improvement, and producing new processes and self-help guides. - Implement best practices and innovative solutions to improve efficiency and effectiveness. Program Planning and Execution - Develop comprehensive project plans aligned to organizational needs for cross-functional L&D support. - Coordinate cross-functional teams—including learning designers, delivery specialists, administrators, and subject matter experts—to ensure successful programme execution. - Monitor and track programme progress, adjusting plans as needed to meet targets. Stakeholder Management - Provide updates and ensure alignment with the Corporate Functions Learning Programme Strategy. - Serve as the primary point of contact for programme-related inquiries from the Talent Consultant. Risk Management - Identify risks related to implementing the cross-functions learning support model and develop mitigation strategies to minimize impact. Quality Assurance - Ensure all L&D programme deliverables meet required quality standards and specifications. - Implement continuous improvement processes to strengthen programme performance and outcomes. Data Analysis and Reporting - Collect and analyze data to evaluate performance, identify trends, and support decision-making. - Prepare and present detailed reports on programme status, outcomes, and improvement opportunities. Benchmarking and External Insights - Bring external insights and recommendations to strengthen the effectiveness and innovation of L&D initiatives. Skills and Qualifications Educational Ba ... (truncated, view full listing at source)