Lead BizOps Engineer

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead BizOps Engineer The Mastercard BizOps team is seeking a Site Reliability Engineer (SRE) who thrives on solving complex problems, building resilient CI/CD pipelines, and driving Mastercard’s evolution toward modern DevOps practices. If this sounds like you, you’ll fit right in: • Do you love understanding how systems work end to end and solving problems at their core? • Are you passionate about automation and continuously improving CI/CD pipelines? • Do you look for opportunities to eliminate manual effort and replace it with scalable, reliable automation? Business Operations is at the forefront of Mastercard’s DevOps transformation. We lead through modern tooling, standardized best practices, and by partnering across development, quality, release, and product organizations. We’re looking for teammates who embrace change, challenge status quo processes, and push the boundaries of what’s possible through automation and engineering excellence. Mission BizOps serves as the production readiness steward for our platforms. We work closely with engineering teams to design, build, deploy, and operate high quality technology services. As a Site Reliability Engineer within BizOps, you will ensure: • Availability, resiliency, and performance of critical systems • Proactive monitoring, alerting, and self healing capabilities • Automated deployments, repeatable processes, and reduced manual toil • Operational excellence embedded throughout the software delivery lifecycle BizOps accelerates Mastercard’s DevOps journey by advocating for standards, enabling consistent operating models, and providing continuous feedback to improve product quality and customer experience. We drive this mission through: • Strong triage, incident management, and root-cause analysis grounded in understanding business impact • A shift left mindset, partnering early in the development lifecycle to prevent issues before they reach production • Rigorous risk management and compliance oversight across all environments • Streamlining and standardizing support processes to provide clear, centralized interactions for internal and external partners • Bridging product and operational priorities to ensure smooth delivery, reliable platforms, and delighted customers Ultimately, BizOps aligns customer experience, product goals, and operational excellence. We continuously evaluate our run state and provide actionable feedback to enhance the reliability, performance, and usability of the applications we support. Responsibilities • Drive and enhance the full lifecycle of application services from design and architecture through deployment, operations, and continuous improvement. • Analyze platform ITSM activities to identify operational gaps, resiliency risks, and opportunities for engineering teams to improve reliability. • Partner with development and architecture teams during pre production phases, providing guidance on system design, capacity planning, scalability, and launch readiness. • Maintain production services by actively monitoring availability, latency, performance, and overall system health. • Scale and evolve systems sustainably through automation, continuous process improvement, and engineering best practices. • Lead and support CI/CD pipelines, ensuring high quality software promotion through automated validation, operational gating, and DevOps excellence. • Champion a culture of sustainable incident response, including blameless postmortems a ... (truncated, view full listing at source)