Director, Agent Suite Consulting Products

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Agent Suite Consulting Products Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our team combines traditional management consulting with Mastercard’s rich AI and Data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Director, Product within Mastercard’s emerging AI Consulting team is responsible for shaping the core AI product and managing the solution roadmap. This role operates in a highly dynamic environment where ambiguity is inherent and innovation is essential. The position combines strategic product leadership with hands-on execution, requiring the ability to create clarity from complexity and drive measurable impact. The Director serves as the “voice of the asset,” translating market signals, client needs, and strategic priorities into actionable product roadmaps. This team is also responsible for developing and managing payment solutions and services specifically for bank partners, overseeing the entire product development lifecycle, and driving innovation and expertise in the evolving FI landscape, while ensuring solutions are technically sound, commercially viable, and globally scalable. Key Responsibilities A. Product Development & Execution Act as the “voice of the asset,” converting market demand and client feedback into clear technical requirements and user stories for Engineering and Data Science teams. Define and manage the product roadmap for AI-enabled consulting solutions, prioritizing features for maximum impact and scalability. Partner with Engineering to shape product architecture, release plans, and quality standards. B. Portfolio & Lifecycle Management Own the end-to-end lifecycle for assigned products: ideation, pilot, launch, and continuous optimization. Monitor emerging technologies and competitive trends to inform enhancements and maintain differentiation. Track performance metrics and translate insights into actionable improvements. C. Client Engagement & Commercial Impact Support client co-creation sessions and strategic discussions with Financial Institutions. Provide product expertise during sales cycles and help shape proposals that articulate value and differentiation. Manage budgets for assigned portfolio and ensure initiatives deliver measurable business outcomes D. Team & Cross-Functional Collaboration Operate with a startup mindset, embracing ambiguity, driving rapid experimentation, and iterating based on feedback. Collaborate with diverse, cross-functional teams (Engineering, Marketing, Sales, etc.) in a matrixed organization to ensure alignment and delivery of integrated solutions. All About You Experience in product management, consulting, or technology solutions; experience in AI/ML, fintech, or enterprise B2B preferred. Proven ability to define and launch scaled technology products in partnership with Engineering and Go-To-Market teams. Strong technical acumen; able to understand complex data science concepts and communicate effectively to diverse audiences. Comfortable operating without a playbook—able to create structure from am ... (truncated, view full listing at source)