Senior Reliability Engineer - Jenkins

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Reliability Engineer - Jenkins The Mastercard Payment Services Team is looking for a Senior Reliability Engineer who will be based in Oslo – Norway. - Are you a born problem solver who loves to figure out how something works? - Are you experienced in ITIL standards and “Service Event Management” practices? - Do you have a low tolerance for manual work and look to automate everything you can? “Business Operations” is leading the DevOps and operational transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product & engineering organizations. In parallel with our constant dedication on operational excellence, we are also highly focused on identifying any potential technical/operational risks, reporting them for awareness and following them up for mitigation. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across multiple departments to prioritize needs and to build relationships is a must. Mission The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with other technical teams to design, build, implement, and support technology services. Business operations teams ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Ultimately, the role of Biz Ops is to align product and customer focused priorities with operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to all our stakeholders on how we can improve the customer experience of our applications. You can click the link below for more information about BizOps: https://youtu.be/wn_SqCEA5Ck Responsibilities • Involve in knowledge transfer sessions for new systems/platforms/applications. • Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement. • Align product and customer focused priorities with operational needs to protect the platform and customer experience. • Proactively manage production events and involve in change activities to maximize customer experience and increase the overall value of supported applications. • Practice sustainable and timely incident response (7/24/365) according to ITSM and Mastercard standards, create/update necessary incident and related problem records, engage with global and local teams to facilitate the incident resolution. • Ensure necessary internal and external incident notifications are performed according to SLAs. • Perform necessary incident follow-up tasks with relevant teams such as root cause analysis, preparation of incident documentation and perform blameless postmortems. • Take a holistic approach to problem solving, by connecting the dots ... (truncated, view full listing at source)