Director, Client Growth and Optimization

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Client Growth and Optimization Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Corporate Solutions Overview: Join us in unlocking infinite opportunity in Mastercard’s Corporate Solutions organization! In Corporate Solutions, we empower our customer’s businesses to succeed through innovative, trusted payment solutions that deliver a seamless digital-first experience around the world. We are disrupting the industry by developing world-class travel and B2B solutions for our corporate clients around the globe. As a key player in our organization’s digital transformation journey, you will play a critical role in revolutionizing the global financial ecosystem. You will have the opportunity to make data-driven decisions, build and sell first-in-class corporate solutions, and partner with industry leaders to deliver innovative products and solutions for our global clients. The director of Client Growth Optimization will sit within Corporate Solutions Commercialization function. The Commercialization function is focused on driving a structured go-to-market approach, ensuring solutions reach customers, scale effectively, and deliver sustainable growth. This director will define and execute a global client growth strategy focused on maximizing customer lifecycle value. Key Activities: - Analyze global Corporate Solutions client portfolio to determine opportunities to drive incremental growth through existing client relationship - Partner with data science and enablement teams to establish KPIs and measurement frameworks for optimization and customer success evaluation, defining optimization for corporate portfolios - Define optimization plays and plans based on client segmentation - Collaborate across product, services, and regional teams to operationalize optimization strategies and ensure alignment. - Work with regional teams to create processes, documentation, and best practices for customer success planning - Monitor, track, and quantify progress made against optimization initiatives by region - Determine resourcing, go-to-market collateral, and tooling needed to manage clients across full-lifecycle - Enable client life cycle process improvements inclusive of client implementation and activation Required Skills & Experience: - 10+ years of experience in client success, revenue operations, commercial strategy, product commercialization, or related functions within payments, financial services, SaaS, or B2B technology. - Strong analytical and quantitative skills, with experience analyzing global client portfolios, identifying growth opportunities, and making data‑driven decisions. - Proven experience defining and operationalizing customer lifecycle strategies, upsell/cross-sell motions, and customer value optimization. - Experience working with data science and analytic ... (truncated, view full listing at source)