Senior Manager, EAP Strategy & Operations

<p><strong>About the Senior Manager, EAP Strategy & Operations</strong><strong> at Headspace:</strong></p> <p>The Senior Manager, EAP Strategy & Operations will lead the scoping, project management, and execution of our FY26 Employee Assistance Program (EAP) Optimization roadmap. This role will assume day-to-day operational ownership and will be accountable for translating strategy into execution across our core EAP partners. This role is highly cross-functional and execution-oriented, sitting at the intersection of<strong> </strong>partner management, operations, data, product, and go-to-market. The latter requires exceptionally strong skillsets across process optimization, account management, cross-functional collaboration, and strategic planning. The ideal candidate can flex up and down, driving strategy through execution of key projects while also setting KPIs, identifying and driving process improvements.</p> <p><strong>What you will do:</strong></p> <p><strong>Partner & Account Management: </strong><strong>Serve as the primary point of contact for external EAP partners, owning the day-to-day operational relationship and business outcomes</strong></p> <ul> <li>Build strong, trust-based relationships with partner leadership and operational teams to enable effective collaboration</li> <li>Partner closely with Headspace leadership to identify, escalate, and resolve risks, serving as the ultimate accountable partner for the relationship</li> <li>Lead recurring operational cadences including QBRs, readiness reviews, and escalation forums</li> </ul> <p><strong>Roadmap Development & Tracking:</strong></p> <ul> <li>Own the end-to-end EAP Partner Optimization roadmap, including quarterly and annual planning – as well as outcomes</li> <li>Inform and translate FY26 strategic objectives into clear scopes, timelines, milestones, and success metrics</li> </ul> <p>Identify and prioritize portfolio of optimization opportunities across multiple partners aligned to shared goals, including operational efficiency, quality, scalability, and global expansion. </p> <ul> <li>Maintain a clear, executive-ready view of progress, risks, and tradeoffs</li> </ul> <p><strong>Execution & Project Management</strong></p> <ul> <li>Drive scoping and execution of multiple complex, cross-functional initiatives that improve operational efficiency and partner integration; example of initiative portfolio includes: data sharing and reporting process optimization, reducing manual workflows, development of joint marketing and enablement materials with GTM and partner teams, member triage and escalation improvements across clinical and work-life services, global expansion evaluation</li> </ul> <p><strong>Operational Excellence & Scale</strong></p> <ul> <li>Establish and refine operational frameworks, documentation, and role & responsibility models with partners - ultimately defining and owning the operating model Improve shared workflows, SLAs, and performance measurement across EAP service delivery</li> <li>Ensure operational readiness for key FY26 milestones, launches, and global expansions, achieving outcomes</li> <li>Identify opportunities to standardize, automate, and scale partner operations as the EAP footprint grows</li> </ul> <p><strong>Internal Enablement & Employer Support</strong></p> <ul> <li>Serve as the operational owner for internal EAP enablement, ensuring Sales, Client Success, and Account Management teams are equipped to confidently position, sup ... (truncated, view full listing at source)