Title Coordinator, ZHL

About the team As a part of the Zillow Home Loans team, you will play an active role in a vital part of the loan manufacturing process to help Zillow Home Loans customers reach their financial goals! The Title Coordinator, ZHL team orders and reviews title packages on all loans submitted to fulfillment. In this role, you will partner with title/escrow companies and Dytrix to ensure quick receipt of docs needed for the loan file. You will update the loan origination software (LOS) and support the Processing team in servicing ZHL’s customers. About the role Place title package orders with title vendor, partnering with sales and processing any time additional information is needed Upload and review required title documents based on SOPs Update records in Encompass (LOS) and keep the processing team apprised on progress Promptly communicate with loan stakeholders on any issues that arise Build and maintain cohesive relationships with internal and external stakeholders Maintain company service level and turn-time standards; specific measurables include return-call times, return-email times, and task ordering/completion times Ability to maintain confidentiality and privacy of customer and employee information and ensure job duties are aligned with compliance/regulatory requirements This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. Who you are Excellent verbal and written communication skills Mortgage and Encompass experience a plus Ability to adapt to changing timelines/deadlines and processes Ability to work with teammates within the department and across the company to develop working relations with business associates at a positive level Maintain confidentiality with private and sensitive information Excellent time management and ability to multitask in a process-driven environment High level of accuracy and attention to detail Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025 , and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; ... (truncated, view full listing at source)