Legal Operations Program Manager, Legal & Compliance

About the team Zillow’s Legal & Compliance (L&C) Operations team empowers the department with innovative tools and resources, driving efficiency and effectiveness across L&C. The team values new ideas and creative approaches, working collaboratively to deliver solutions that support Zillow’s mission. About the role Zillow Group is seeking a highly effective Legal Operations Program Manager to drive complex projects and operational excellence across the L&C department. In this critical role, you will be responsible for owning a portfolio of L&C-driven cross-functional initiatives from intake to measurable outcomes, while following and continuously improving upon our project management standards and best practices. You will maintain a comprehensive roadmap of in-progress and planned initiatives, working closely within our department to assess new ideas and support their justification and prioritization. You work with every team in the department, gaining exposure to many different subject matter areas. Because of the diverse nature of our work, you will partner extensively with business stakeholders, Sourcing, Product, Engineering, and other teams across Zillow. We are looking for an exceptional communicator and negotiator who can bridge the gap between our legal experts and the wider business to get things done. The successful candidate in this role will become a trusted partner known for clarity, follow-through, and operational rigor. You Will Get To: Act as the keeper of our strategic roadmap, maintaining clear visibility into what we are currently executing and what is planned for our most important and impactful work. Assess new ideas and opportunities by applying critical analysis and leveraging metrics to support—or respectfully challenge—stakeholders, ensuring we prioritize only the most critical work. Build and socialize business cases (problem statement, options, cost/benefit, risks, success metrics) for new initiatives. Develop and drive comprehensive ADKAR-based change plans, ensuring effective change management. Leverage your domain knowledge and strong communication skills to facilitate productive dialogue, ensure alignment across cross-functional teams, and keep everyone moving forward together without causing confusion or disruption. Develop best practices and set the tone for the department’s project management standards, creating tools and methodologies that are scalable and repeatable. Create, maintain, and disseminate project plans, status reports, and executive-ready updates that synthesize risks, decisions needed, and impacts to capacity, timeline, and adoption to all relevant stakeholders. Anticipate bottlenecks, provide critical issue management, make strategic tradeoffs, and balance business needs against technical or operational constraints. Develop and deploy success metrics and tracking dashboards to evaluate progress and highlight areas for further optimization. Operate with strong integrity and the ability to handle projects of a highly sensitive and confidential nature. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.

In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $103,500.00 - $165,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also el ... (truncated, view full listing at source)