Facility Activation Operations Manager

<div class="content-intro"><div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Parachute Health is transforming post-acute care through the leading digital ordering platform for medical equipment and supplies. We replace the outdated, error-prone paper and fax process, which negatively impacts over 30 million patients annually, with a system that’s 10 times faster. Our platform connects a vast network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring millions of patients get the life-saving products they need quickly and efficiently.</span></div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join our team and make a difference in patient care.</span></div></div><h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About the Role</strong></span></h3> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">As the Facility Activation Operations Manager<strong>,</strong> you will lead the team responsible for supporting the activation and adoption of the Parachute Health platform with clinical end users as they navigate the Parachute Health platform. You aren’t just a manager; you are a builder. You will partner with Implementation, Strategy, and Product teams to identify opportunities, build the tools to execute them, and empower clinical users (MAs, PAs, RNs, MDs) to adopt digital workflows.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">This is a high-impact role: you will catalyze Parachute’s growth by ensuring a best-in-class onboarding experience while capturing the "voice of the customer" to shape our future product strategy.</span></p> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>What You’ll Do</strong></span></h3> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Team Leadership & Development</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Direct Management: Lead and mentor a team of 6 - 7 Facility Growth Operations Associates.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Full-Cycle Talent Management: Handle onboarding, training, performance management, and career development to ensure high employee engagement and retention.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Scaling: Recruit and onboard new team members to scale the function as the company grows.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Operational Strategy & Execution</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strategic Playbooks: Develop, test, and implement playbooks for activating facility users across various care settings.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Data-Driven Growth: Use HubSpot, Tableau ... (truncated, view full listing at source)