FCR Support Analyst / 連結会計システムシニアサポートアナリスト

<div class="content-intro"><p>At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.</p> <p>What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.</p> <p style="padding-left: 40px;">Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.</p> <p style="padding-left: 40px;">Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating<em> </em>our wins – big and small.</p> <p>Supported by operating principles of being strategy-led, <a href="https://www.anaplan.com/careers/">values</a>-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!</p></div><p>We are seeking a highly skilled and motivated Consolidation Software Support Specialist in the Japan region with a strong background in both accounting principles and technical expertise. In this role, you will be responsible for providing technical support and guidance to clients using Anaplan’s Consolidation software, ensuring the seamless integration of financial data and compliance with accounting standards. The ideal candidate will possess a deep understanding of consolidation processes, financial reporting, and can troubleshoot and resolve software-related issues.</p> <p> </p> <p><strong>Responsibilities:</strong></p> <p><strong>Client Support:</strong></p> <ul> <li>Provide exceptional support to clients using consolidation software, addressing queries, and resolving technical issues promptly.</li> <li>Guide clients through the implementation and configuration of consolidation software to meet their specific accounting and financial reporting requirements.</li> </ul> <p><strong>Technical Troubleshooting:</strong></p> <ul> <li>Diagnose and troubleshoot technical issues related to consolidation software, collaborating with internal development teams to ensure timely resolution.</li> <li>Perform root cause analysis for recurring issues and implement preventive measures.</li> </ul> <p><strong>Accounting Expertise:</strong></p> <ul> <li>Utilize your strong accounting knowledge to assist clients in understanding and implementing consolidation best practices.</li> <li>Stay updated on accounting standards and regulations to provide accurate guidance on financial reporting requirements.</li> </ul> <p><strong>Training and Documentation:</strong></p> <ul> <li>Develop and deliver training sessions to clients on the effective use of consolidation software.</li> <li>Create comprehensive documentation, including user guides and FAQs, to facilitate self-help and enhance the user experience.</li> </ul> <ol> <li><strong> </strong><strong>Software Enhancement Collaboration:</strong></li> </ol> <ul> <li>Act as a liaison between clients and the development team, conveying user feedback and enhancement requests.</li> <li>Collaborate with the development team to test and validate new features and updates.</li> </ul> <p> ... (truncated, view full listing at source)