Junior Level 3 Support Analyst

<div class="content-intro"><p>At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.</p> <p>What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.</p> <p style="padding-left: 40px;">Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.</p> <p style="padding-left: 40px;">Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating<em> </em>our wins – big and small.</p> <p>Supported by operating principles of being strategy-led, <a href="https://www.anaplan.com/careers/">values</a>-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!</p></div><p><span data-preserver-spaces="true">Anaplan is looking for a tenacious </span><strong><span data-preserver-spaces="true">Support Analyst</span></strong><span data-preserver-spaces="true"> to join the Level 3 team based in</span><strong><span data-preserver-spaces="true"> Minneapolis, MN</span></strong><span data-preserver-spaces="true">, on a full-time basis. </span><strong><u><span data-preserver-spaces="true">You will be expected to be in the office at least two days per week.</span></u></strong><span data-preserver-spaces="true"> This is an amazing opportunity to learn about the Anaplan product from a technical standpoint and understand what needs changing whilst working with our most important customers.</span></p> <p><strong><span data-preserver-spaces="true">Your Impact</span></strong></p> <p><span data-preserver-spaces="true">Level 3 Support investigates and diagnoses complex problems reported by Anaplan customers. Any issues that require in-depth knowledge of the product or an investigation into the logging or back-end of the system will be dealt with by Level 3. The range of issues is diverse and can vary from front-end client or UI issues to modeling or server problems to platform or network performance.</span></p> <p><span data-preserver-spaces="true">As a </span><strong><span data-preserver-spaces="true">Junior</span></strong> <strong><span data-preserver-spaces="true">L3 Support Analyst</span></strong><span data-preserver-spaces="true">, you'll gain detailed product knowledge, work with large volumes of data, and work with multiple teams, including Engineering, Product, Operations, Customer Success, and Customer Support, to ensure that the customer issue is resolved quickly and thoroughly.</span></p> <p><span data-preserver-spaces="true">Level 3 exists to resolve challenges, which means priorities change on a daily and even hourly basis. Therefore, your focus may need to be frequently shifted, and you'll need to understand what's important to the customer and internal teams.</span></p> <p><span data-preserver-spaces="true">On a day- ... (truncated, view full listing at source)