L3 Application Support Analyst - Japanese Speaker

<div class="content-intro"><p>At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.</p> <p>What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.</p> <p style="padding-left: 40px;">Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.</p> <p style="padding-left: 40px;">Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating<em> </em>our wins – big and small.</p> <p>Supported by operating principles of being strategy-led, <a href="https://www.anaplan.com/careers/">values</a>-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!</p></div><div class="summary"> <div> <div class="markdown-document"> <p><span data-markdown-start-index="372">Are you a technical problem-solver who speaks fluent Japanese and thrives on cracking Application Support challenges globally ? Do you want to be the ultimate escalation point for a world-leading AI Planning SaaS platform?</span></p> <p><span data-markdown-start-index="536">Anaplan is seeking a Japanese-speaking, early-career professional to join our elite Global Level 3 Application Support Team. This is not a typical support role. You will be a technical authority at the intersection of product expertise, engineering, and customer success. You'll tackle complex system-level challenges our customers face, working hand-in-hand with our Engineering, Product, Operations, and Customer Success teams to find solutions. Reporting to the Level 3 Support Team Manager, you will be a vital part of ensuring our customers' success and shaping the future of our platform.</span></p> <h3><strong><span data-markdown-start-index="1138">Your Impact</span></strong></h3> <p><span data-markdown-start-index="1155">As a key member of this specialist team, you will:</span></p> <ul> <li> <p><strong><span data-markdown-start-index="1212">Become a Technical Detective:</span></strong><span data-markdown-start-index="1243"> Investigate and diagnose the most intricate technical issues escalated from our support organization, becoming a true subject matter expert.</span></p> </li> <li> <p><strong><span data-markdown-start-index="1390">Master the Anaplan Platform:</span></strong><span data-markdown-start-index="1420"> Gain deep, hands-on knowledge of the Anaplan platform and its ecosystem, including advanced monitoring tools like Grafana.</span></p> </li> <li> <p><strong><span data-markdown-start-index="1549">Drive Solutions:</span></strong><span data-markdown-start-index="1567"> Collaborate with front-line Support Agents to guide customers through sophisticated solutions and raise product bugs with our engineering teams when necessary.</span></p> </li> <li> <p><strong><span data-markdown-start-index="1733">Be a Knowledge Leade ... (truncated, view full listing at source)