Manager, Professional Services

<div class="content-intro"><p>At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.</p> <p>What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.</p> <p style="padding-left: 40px;">Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.</p> <p style="padding-left: 40px;">Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating<em> </em>our wins – big and small.</p> <p>Supported by operating principles of being strategy-led, <a href="https://www.anaplan.com/careers/">values</a>-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!</p></div><p>Anaplan is hiring a PROFESSIONAL SERVICES MANAGER based in Tokyo.</p> <p>This is a business-critical position within our Solution Delivery function. You will build and lead a local team of Solution Architects that serve Anaplan customers and partners to successfully deploy innovative Anaplan Solutions. Specifically, you will drive and manage a team of Professional Services resources to assess, understand, design, build, deliver, and support well adopted Anaplan solutions focused on time to value.</p> <p>You will be at ease advising a customer or your team members, in Supply Chain one day, Finance or Sales the next. Anaplan’s Platform and Solutions are diverse across multiple use cases and industries. Anaplan truly connects across the entire business, so you’ll need to be flexible and have a sound knowledge of business process.</p> <p>Your experience and curiosity with business process, technology solutions, and client management will be a powerful combination to guide and manage the customer and your team to deliver a successful solution. Tactful re-direction of a customer or team member is something you are comfortable with, focused on accomplishing timely project milestones and objectives that address the customer problem statement. Enabling and driving customers to be self-sufficient is important to your success and facilitation of expansion beyond a first Anaplan release. Positioning a vision of Anaplan as the spine of decision making across the customer business resonates with your growth mindset.</p> <p>You will be required to take accountability of KPIs at required levels to drive business outcomes.</p> <p>Core KPIs include:</p> <ul> <li>Services Bookings</li> <li>Services Contribution Margin</li> <li>Billable Utilization % for Professional Services team members</li> <li>Net New Annual Contract Value (NNACV)</li> </ul> <p><strong>Skills Required for the Role:</strong><br>Experience, Leadership, Business Acumen, Persuasiveness, Resilience, Calmness, Methodical, Curious, Innovative, Deep Thinker, Articulate, Active listener, Coach, Problem Solver.</p> <p><strong>What you'll be doing: </strong></p> <ul> <li>Taking complex issues and breaking them down into simple, manageable steps or milestones</li> <li>Leveraging your drive and tenacity to deliver excellence throughout the entire customer lifecycle; from leading services scoping efforts during pre-sale, to ensuring on ... (truncated, view full listing at source)